Banfield Pet Hospital

This location is the worst Banfield I’ve been to. You call to make an appointment or try to get advice for a pet concern, you get their voicemail and NO ONE calls you back. Ever. The customer service is lack luster and they still don’t do in person exams just drop offs. I’d like to be with my dog and actually speak with a vet. Bare minimum expectations. I’ve been to other Banfield locations and don’t experience this same lack of care or poor business practices.

posted: 10/05/2023

The medicine is way too overpriced. A location I used to go to always gave me a prescription and told me to fill it at any human pharmacy. But at this location, they charged me $50 for a 30 day supply of trazodone. When it usually just costs $17 at CVS. If they give you a prescription for human medicine, have them just write you one and fill it somewhere else. They will overcharge you for basic generic meds. I wish that they told me the price before they filled it. I would’ve saved me over $30.

posted: 07/18/2023

I brought my dog to Banfield since I've had her. Going on 14 years now. I love them. They're nearly identical and every state that I've lived.

posted: 07/23/2023

Wish I could Cancel my plan now !! This SPECIFIC HOSPITAL is a mess seriously .. I caught a flat on my way to the hospital and was going to arrive 15 minutes late and they weren’t even able to accommodate me in which I shouldn’t even have to come to the appointment with my dog but they lied and says he tried to bite them in which I know he didn’t because my dog doesn’t bite they’re probably just lazy and didn’t want to do their job! I can’t wait until this membership ends I’ll be reporting to the BBB! My dog has been coming since he was a puppy and never had any problems with being given vaccinations

posted: 03/15/2023

When we first started going here with our Dog in 2017 it was convenient and cost effective with caring and competent staff. Unfortunately that has all gone by the wayside and I’m simply counting the days until our plan for our dog is up. Banfield is a CASH GRAB they push unnecessary sales on you deemed as pet care (paraphrased by former staff) and then when you actually try to get your fur baby some care they leave you up the creek with nothing. We had a scheduled drop off (because Banfield never does in room exams God Forbid since 2020) for 730am this morning to look at a paw he’s been incessantly licking at and my wife who woke up earlier than needed solely to get him there on time and taken care of was met with nothing and no one. Zero Banfield staff at all! She got in Petsmart, circled the store inside with our scared shaking pup 3x, and again not one Banfield staff member. The manager on duty of Petsmart called all Banfield extensions and assured her (wife) no one was there and did not know when anyone from Banfield would be coming in. Now, my wife was late to work and our dog is not getting his medical need addressed it’s no wonder they’ve unfortunately lost vet after vet (we’ve already been through 2 who we loved who one day were up and gone … which we now know why) and staff after staff there. It is infuriating to pay the monthly fees we do on top of cost when they actually see him all for inconsistent inconvenient care. It is extremely unprofessional and a waste of time, effort, energy and finances. If you’re thinking of getting Banfield for your pet DO NOT you’re far better off putting what you'd pay towards them in a pet fund to just use out of pocket or go with an actual legitimate pet insurance company.

posted: 11/11/2022