Animal Care Center of Downers Grove

My experience so far, and I do hope to change this star to eventually a five star. Is that I had asked before coming in should I email my pet records. They told me no you can send it to us when you come in. When I came in my pet was anxious and Petra who I find her bedside manner needs to be checked was rude and not helpful at all. Told me to send my pets records . My phone did not have any Internet connection and then they claimed that they did not have Internet for me to connect to which I found out later was not true. The doctor said, that my dog would be ok to get double dose of any of the vaccines, since I couldn't download her records on the phone. I however, did not feel at all comfortable with that. Thankfully she was nice enough to let me get my pets records by using their computer. From there the doctor was very nice. However again I felt the front desk lady Petra to be rude and very unhelpful . I will though continue to go here for the time being as I had signed up for there wellness plan and it is a good plan. With the coast of things going up so high sometimes you have to be a little willing to put up with some things and make sure you try to take the necessary precautions at the same. That is why I made sure there was a way I could get my pet records before any treatment was done on my pet. I was not going to let my pet get double doses when it was not time for her shots.

posted: 09/17/2023

So far extremely happy. I was able to bring my cat Gary in for a walk in simply by calling ahead of time to treat him. Follow up appointment in a week. Nice receptionist. Nice vet. Will likely make this his regular vet going forward since moving back from Nevada.

posted: 08/08/2023

We had the unfortunate circumstance of having to put two pets down in one week here. All of the staff as well as Dr. Heevy we’re so warm and comforting, and treated our pets with love and respect. We appreciate all of your empathy and will be back for future services

posted: 09/22/2023

This is a difficult one. Front of the house is in absolute disarray, constantly 30+ minutes behind schedule and making numerous record-keeping errors that result in very uncomfortable and awkward confrontations with the technicians. On the back end, the veterinary treatment is fantastic, all of the vets are extremely professional and we always feel confident with their service. If you are looking for a vet, I cannot recommend this one just because every time I’m here it’s WELL over an hour. However, if you’re okay with wasting so much time, this is a good spot.

posted: 07/27/2023

They were able to give me an appt that day. Dr Jamie was very good with my dog and explained everything. They called me the next day with test results and I went back to pick up more medication. Staff were very professional.

posted: 07/25/2023