Veterinary Emergency Group

Despiste the long wait time, I mean they are an emergency room people, my Addy and I felt so cared for by the staff. They kept coming in and checking on Addy and me, the gave me a blanket, a pillow and turn off the lights so I could get some shut eye waiting for the doc. You can tell that they really care about the animals there. They had my Addy do tricks and gave her plenty of “good girl” compliments to make her feel comfortable. At the end they gave me food for her so I didn’t have to cook rice for Addy after the long night we had. Thank you for caring for my Addy and helping her feel better.

posted: 09/12/2023

If I could give more stars I would. Pamela is amazing! She made Foxy and I feel so welcomed and ensured our wait wasn’t gruesome. She was very diligent in maintaining professionalism when emergencies occurred while we were on the waiting room. She kept us regularly updated with our turn in the queue. The providers and nurses are superb. They ensure you are fully prepared to care for your fur baby upon discharge , the staff took the time out to actually show me how to administer the medication to my fur baby. I really appreciate you all.

posted: 08/10/2023

In my three years as a dog parent, I can honestly say that our recent visit to the Veterinary Emergency Group South Loop was the most remarkable veterinary experience I've ever had. When my beloved pup started experiencing difficulty breathing, our primary vet recommended an emergency visit. And thank heavens they did, directing us to a sanctuary of care and professionalism. In an industry where it often feels like profit is prioritized over pet well-being, this place was a revelation. Here, the only agenda is compassion, and the medical team are truly angels in scrubs. From the moment we stepped through the door, my dog was given immediate attention—no tedious waiting, no unnecessary delays. In many other clinics, a technician usually takes your pet's weight and gathers basic information before making you wait even longer for the veterinarian. Not here. The doctor was ready the moment we arrived, treating my dog as the genuine priority she is. After conducting a meticulous examination, the veterinarian discussed the potential for Brachycephalic Obstructive Airway Syndrome (BOAS), which is common in my dog's breed. They recommended an X-ray, but reassured me that it wasn't an urgent matter and could be done later at our primary vet's office at a non-emergency rate. Incredibly, the doctor waived the $190 examination fee and even provided me with an informative booklet on BOAS. To say I was stunned would be an understatement, especially given past experiences where the goal seemed to be upselling treatments and services. We've all heard stories of veterinarians who've heroically saved pets, but those narratives often come with a hefty price tag. In a world where pet owners have almost grown accustomed to the mercenary aspects of pet care, how many can say they've walked out of an animal hospital armed with invaluable information, yet not charged a cent? I extend my deepest gratitude to the entire team at Veterinary Emergency Group's South Loop location. A special shout-out to Dr. Klapko and Siera—you are the true heroes who infuse this industry with hope, making it a better place for our furry family members. Thank you for embodying the selfless care and love that every pet deserves.

posted: 09/13/2023

The best experience! My first time in and my experience was great!!!!! the front desk and vitals was fast and explain the process . The experience with Dr. Eisele was a blessing, she examined my Kitten Greenie, explain everything before any tests. Thanks to Dr. Eisele and her staff, for everything they do to make are babies comfortable when they are sick.

posted: 10/08/2023

All the staff were excellent, and Phenomenal. I love where they took excellent care of my Golden Boy around the clock. I appreciate them, thank you very much. Sharon McFarlin

posted: 07/18/2023