Hyde Park Animal Hospital -Stony Island

Don’t believe these paid reviews… These people are the worst!!!! If I could give them minus stars I would. I FEEL that This is a horrible bloodsucking money driven place never bring animal here I believe our animals are only a checks to them!!!! Every time I come here I feel like my dog is just an opportunity to suck as much make money for me as possible, so I don't go to them anymore but last week I was put into a situation where I had to, for boarding purposes, because my dog sitter got cancer and was going through chemo. I called them to ask if they could keep my dog and they advised me that his shots had to be up-to-date I specifically asked what shots and was told "just the regular shots". I get my dogs inoculations up-to-date and wouldn't you know, I bring him in and there's ANOTHER HUNDRED DOLLAR SHOT HE NEEDED. Also really funny, I was told before that they were booked solid for medical appointments until next month but all of a sudden they had time to do my dogs special inoculation so that they could suck another hundred dollars out of me... I spoke to the lady at the front desk and I told her that this was a special circumstance and that I wasn't expecting to pay this money. I asked if I could speak to a manager and if I could perhaps get a discount on lodging for my dog. She told me a manager wasn't available WHICH WAS A LIE I FOUND OUT LATER and that she would have someone call me. No one called at all so when I went to pick my dog up I was hit with a $600 lodging bill!!! When I asked her if there was a discount put on my account and told her that a manager didn't call me she acted like she didn't know what I was talking about! I've been to many animal hospitals and vets around this part of South Chicago and THESE PEOPLE ARE THE WORST (in my option) ...I feel that YOU AND YOUR ANIMAL ARE JUST MONEY TO THEM AND YOUR WILL SUCK YOU FOR EVERY DIME ESPECIALLY IF YOU ARE DIFFICULT SITUATION WITH YOU ANIMALS HEALTH...THEY LOVE WATCHING YOU BEG FOR HELP THAT THEY WILL WITH HOLD FROM YOU...

posted: 08/19/2023

They have always taken good care of my dog, Akira. She had to have a tumor removed a couple of weeks ago, and the whole staff was very nice and supportive about everything. I recommend this place!

posted: 08/31/2023

Dr Baker, at the HPAH, is the BEST!!! She and her staff took very good care of my Zoe (on the right) as she was in her final stages of life. I am very grateful for their patience and understanding of how emotionally challenging this was for us. If you don’t have a vet, you should consider the HPAH.💕💕

posted: 04/13/2023

FWIW, I have not had a negative interaction with a staff member. They have been courteous in the least if not openly kind. However, this is not enough to carry them. I have gone to Hyde Park Animal Hospital for 10 years at this point (for 3 separate animals). It was never a stellar experience, but it got the job done and it was local. On several occasions, I have found myself waiting a great deal of time for my scheduled appointment which can be very frustrating. I have been driven to the point of finally writing a review because I need to admit to myself that this establishment is no longer worth my patronage. I waited 40 minutes for my scheduled appointment. I was in the facility for 90 total minutes. The visit lasted 50 minutes because the vet & tech were in & out of the office for various reasons. If this were the first time in 10 years that this had been an issue I’d probably let it go, but enough is enough. This is not the exception, it is the norm. It’s a quite confusing norm because I have called a few times over the years, attempting to get a last minute appointment for my dog or cat and they’ve always been unwilling to squeeze me in. If they don’t squeeze in emergency appointments, then why are they always behind schedule? It seems like an organization or scheduling issue and I’m sick of places trying to squeeze in as many appointments as (obviously NOT) possible at the expense of my time. Furthermore, the cost of an annual exam plus shots continues to increase. It has increased by $200 in the last two years. Last year I thought it had gone up (by $100) bc my dog required a few three year vaccines, so I told myself the cost would decrease (or at least not increase) the following year. I played myself because not only did it not stay the same, it increased by an additional $100. Additionally, they finally upgraded their app so you can schedule appointments through the app but I attempted to do so and it didn’t work. So I still had to call and schedule an appointment like it’s 2013. So at this point, I am paying more to wait longer and at best engage with moderately friendly staff. Being close to my home is not enough to keep me anymore and I will be seeking another provider.

posted: 06/30/2023

Great service with great staff for my furbabies! Sasha Swagg & Shay❤️

posted: 08/11/2023