GoodVets Uptown (Chicago)

We're still awaiting test results and any next steps, but from our first visit/exam everything was very well done from reception to tech to veterinarian. Friendly, clear communication, helpful advice, patient listening, estimate detail was fantastic, pet was returned from services/back area care in great spirits, efficient/quick service, and reasonable prices compared to our previous veterinarian. Most appreciated the estimate print out and walk through before services rendered.

posted: 10/01/2023

Just recently adopted a kitten and integrated the kitten into my home with the existing cat slowly. Went in today to get the routine shots for my kitten, and was not told when booking my appointment or when leaving today that it's a good idea to have both of them there so they aquire the same scent (even though no medical services were needed for the existing cat today). Brought my kitten home and my older cat now is swiping and hissing at the kitten. Called the front desk to see if I could bring the other cat in to just get the scent on him (no formal visit) to make the situation better, and they weren't willing to help. Additionally, one of the front desk staff members did not input the medical history in correctly and put in the system that the kitten hadn't been spayed (clear as day on the records)...yikes. I feel like the vet clinics and their front desk staff that I have had in the past went above and beyond to make the situation right and help the pet owners in whatever situation. Didn't happen here. Feel like I am back to the day I brought the new kitten home. If you have this knowledge- why wasn't it shared when I booked this appointment a week ago - you have both cats on file. Great suggestion they could have given is to bring both cats in at the same time even if only one needed treatment. Unfortunately I don't think I'll be returning- spent $300 today and an additional $300 a couple months ago and they weren't able to help guide me or help make things right today. Luckily, there are other vets close by.

posted: 10/03/2023

Every staff person here was so nice! They did a great job with my anxious dog and took time to answer my questions. They were very professional and had a written estimate for me before I even asked, and did not pressure me into any optional treatments or tests. It felt very transparent. And bonus - the office is super cute, modern, and clean!!

posted: 12/14/2022

We’ve moved around a lot over the years so our dog has had to go to a lot of different vets. GoodVets Uptown is our favorite so far! The staff is always so nice and everyone is really sweet to us and our dog. I appreciate how our doctor gets on the floor and does check-ins from there because sometimes she can get anxious on the exam table. I also love the free refreshments and candy in the lobby :)

posted: 08/22/2023

Been going here for about a year now, nothing but kind things to say about the staff and doctors. After taking in a stray cat in the cold months, I took Boom Boom to Good Vets and Dr. Trefil gave me a full run down on how to take care of her. Not only are medications and visits priced competitively for the area, but the personal service you receive is bar none. It’s the first time I’ve ever looked forward to taking my pet to the vet! I would highly recommend Good Vets Uptown and Dr. Trefil to anyone in the area.

posted: 01/20/2023