Family Pet Animal Hospital, A Thrive Pet Healthcare Partner

UPDATE: Thank you to Melissa for quickly following up and offering a good solution in the end. Not everyone would have done that, and I appreciate the communication and service. We were given heartworm and flea/tick medication during our appointment without being given the option of having a prescription sent out to another pharmacy. An hour later, after researching the price elsewhere (which was $118 cheaper), I was told I could not return pre-packaged, unopened boxes. I really wish I had been asked where to fill these preventative prescriptions rather than just being handed the meds and charged. Disappointing customer experience overall.

posted: 06/08/2023

Very disappointed. We wanted to take our cat back to family pet because she is still dealing with the same skin issue as when we last took her there. My husband left work early to drive an hour home and then an hour back to family pet and he encountered traffic. I’m not sure how late he was but it was 15 minutes past the appointment time when he called to tell me he was turned away. I understand the need for profession boundaries but this is cruel to our cat. She is absolutely miserable. I own a retail store and I stay late all the time. She just needed a quick look at her skin and a better cone and some different ointment than whatever they gave her before. Family pet had wonderful care I know because we have spent thousands of dollars there. I like rules. I like boundaries but man maybe just see the freaking cat and charge a late fee or something? 2 hours in the car in the middle of the summer for this poor cat. Punish me for your precious 15 minutesnot the cat. ***response from owner was acceptable until the mention that the choice to turn us away was in the best interest of the cats health care. This was one of the hottest days of the year which probably in some way contributed to the amount of traffic that made us less than 15 minutes late. It was obviously one of if not the last appointment of the day. If you want to tell me that you turned us away for the health of your employees and business, this is probably accurate. She suffered several more days and for the same price that we received only antibiotic ointment and a cone from family pet, she got labs, an oral antibiotic, anti fungal medicine, probiotic, dewormer, medicated shampoo, anti-itch spray and gabapentin to calm her down when she was trying to chew herself past the cone. You are only correct in the sense that she IS getting better health care from somewhere else because of your decision to turn her away.

posted: 08/01/2023

Cannot say enough wonderful things about Dr. Alvarez! She took time to carefully examine our dog, give honest and direct feedback as well as her expert opinion on whether or not to medicate our erratic lab. After previous less than stellar experiences with our prior vet, I was super impressed by Dr. Alvarez’s professionalism, guidance and genuine concern for our canine child. Front desk was also super helpful and able to get us in that same week!

posted: 05/17/2023

Google deleted my other review but let me say this. This is the place to go to if you think spending more money = greater care. Now that this beloved family practice has been bought by private equity (the "Thrive" in the name) and a majority of the doctors replaced, expect even worse service for even higher cost. This place used to be awesome and they're coasting on reputation, but this won't last. After recent events I cannot conscionably recommend coming here as their values, mission, and service have strayed and devolved. It is now a well-below average practice with well-above average costs. Add in the new, inexperienced, uncaring doctors and you've got an obvious AVOID! This is what happens when you chase profit over care. EDIT: Thanks for the response but there's no chance I will use Family Pet again nor stop recommending people avoid it at all costs, unless they buy themselves out from Thrive and pretty much completely replace the doctors and staff. The doctors are condescending and judgmental and the staff are flaky and don't follow up. I'm tired of getting forced into expensive treatments that my pet doesn't need, and judging by other comments this is a common problem. Every interaction doesn't need to be an upsell. I am currently in the process of finding a different veterinarian and hope they are more caring and have better customer service skills. EDIT 2: This practice has since added "women-owned" to its bio but this is a misnomer. They're owned by Thrive which is run by all men aside from legal and marketing. So they're conning you this way, as well. Caveat emptor.

posted: 08/21/2023

If you are new to Family Pet, you won't know the difference. All of us who have been there from the begininng, have seen the changes in the last couple of years and it is just not the same. Thank goodness Jim is still there, he is the only one from the days where it really was FAMILY PET! It is not the same, not the same feeling and after 20+ years I am sadly done. PLEASE CHANGE THE NAME to THRIVE so that is VERY CLEAR. I was just in there yesterday and it was dim- turn the lights on, maybe? Nothing personal feeling in there- sterile. The one item that made it feel like days past is the cat mail holder that has been there forever. Bye Bye Family Pet- I'm officially on the hunt for a new vet.

posted: 08/15/2023