Bronzeville Animal Clinic

Ohhhh myyyy Godddd where do I begin?! Firstly I had a really hard time finding a vet that would even see my Neo (Frilled Dragon) Everyone said the same thing "we take lizards just not that kind". It was extremely discouraging. I was about to drive my baby 1.5hr outside of the city when I found the Bronzeville Animal clinic which is only 15mins away from me. And bout am I happy I did! My little baby had been lethargic, not eating, laying around in the same spot (wouldn't move unless I physically moved her" for a little less than a month. I took her to the doc, she assessed Neo, gave me homework and Neo vitamins and food that we thought I'd have to force feed. Turns out my picky eater really loves the taste and happily gobbled it up. ONE day later, my baby is running around the cage, inquisitive, chasing things, energetic...omgsh I'm so happy I could cry!!!! I was so worried and she turned my baby around fast. Thank you soooo much!!!! UPDATE: my baby went back to being lethargic and is not doing good, I took her to Chicago exotics and they did blood work which was not done at the Bronzeville animal clinic. Dr. Gil did a visual physical examination. Chicago Exotics found her electrolytes were all off amongst everything and now I have to put her down. She had kidney failure. I was told if the first vet had done blood work she could’ve been saved. This is not to bash Dr. Gil who I think was amazing. This is just to say make sure u seek a second opinion. I do feel that if blood work was done initially she could’ve been saved. Now it’s too late and she’s suffering

posted: 09/28/2023

I brought my cat here during covid to be neutered and due to covid I had to drop him off and leave for the procedure. Everything was extremely rushed and I was given little information beyond telling me I would receive a call to pick him up. However I trusted the clinic. Instead I received a call that my healthy kitten had passed away due to anaesthesia. The doctor tried to explain how this made sense based on what his ears looked like and how he may have possibly been a certain breed that has heart problems, very loose logic. It caused me heartbreak and regret for years and I felt that his death was treated as a normal consequence of his surgery. I was never informed of any risks, I never met personally with the doctor due to covid procedures and I wasn't aware that him passing away that day was possible. I certainly do not believe that it was likely but the doctor made a point to tell me so, I imagine to wash their hands of it. It is a shame that I would love to bring my new cat to my local vet but I am too traumatised to return.

posted: 08/03/2023

Made a very inappropriate comment about my puppy when I communicated we would need to come back to tomorrow due to financial circumstances. Instead of communicating to the owners how serious she feels the condition may be and offering us solutions. She says in a very rude tone “ better hope the puppy doesn’t go blind”. The worst customer service I have ever witnessed. Taking my three pets to a different vet thats more accommodating, understanding and offers actual solutions. I gave them by business for 2 years with 3 pets but that was the last straw.

posted: 05/10/2023

Have bee going here a few years. Dr Gil is very nice and has always called back if I have questions. Once I was pressed for time and needed a vaccine for the boarder her staff drove to another vet to get it for me. 🤎

posted: 05/02/2023

We took in our two Persian cats for checkups and had a great experience! Our male cat Hamlet had some matting on his chest that Dr. Gill removed, and now he feels like a brand new kitty. Hamlet also had an accident on the way in, and the staff was kind enough to clean out his carrier and rinse off his body. We also loved interacting with the bird and chinchilla in the waiting area. All of the staff was very professional, and we look forward to coming back!

posted: 07/12/2021