Banfield Pet Hospital

This place is great! The staff are all excellent and Dr. Ikeda takes the time to talk to me about my puppy. He's been going here since he was 2 months old, and he's 8 months old today. He had such a rough time today going in and was so scared but they helped me calm him down as fast as possible and did wonderfully with him while examining him. You could hear them cheering him on, he was so afraid, but they tried to make him comfortable as possible. Thank you thank you. Scooby thanks you all Brickyard Banfield staff and Dr. Ikeda.

posted: 07/13/2023

Great pet hospital! I hear they are moving down the street for their own independent location. I loved the vet that treated my dog, she was super involved, caring and went the extra mile to help. The only reason I’m giving it 4 stars is because it’s always so busy, and the process is inefficient. There needs to be more help in the front desk but I believe the new location will help!

posted: 07/22/2023

The staff there are all very nice , but unfortunately getting in there is next to impossible. I have a wellness plan I pay for every month & it’s great for his shots etc. but when he needs to be seen for an illness or injury it’s a few weeks to be seen . Obviously by then you go pay for another vet . My dogs eye is swollen shut & it’s over a month to see a doctor for that but I can come in for shots in 2 weeks .. at some point they should stop accepting new clients when they don’t have the capacity to provide care for them.

posted: 07/30/2022

DONT COME HERE, look for another Banfield! Worst experience at all, this place has the worst customer service I have experienced IN MY LIFE! 1) They vaccinate my dog twice, I bring his records, give them to the receptionist at the check in, explained that I only need a wellness check, and explicitly say “i dont need vaccines, he was just vaccinated 1 month ago”. Then a really rude veterinary ( Dr. AKDDI) came and asked me if I had any doubts about the vaccines THEY JUST GIVE, and after I asked her what does she mean because I gave all of his records and he was already vaccinated, she started blaming on me and having an entitled attitude. 2) Good look calling and getting someone to help you. I have call for hours in which i called, I am asked if i can hold (which I can because its not an emergency), then after 30+ minutes they hang up or I got transferred to their voicemail system. After they hang up I called and explained the situation and they just ignored me put me again through the process.

posted: 04/04/2023

Office is brand new. The team was very busy but extremely pleasant and helpful.

posted: 09/12/2023