Valley View Veterinary Clinic

Absolutely incompetent vet office. If you care about your pets and their well being, I STRONGLY urge you to STAY AWAY from this facility!!! Background: My family had been a faithful client of Valley View for the last decade. Cats and dogs. Despite their difficult phone/scheduling system (which they don’t answer, you leave a message and they call you back when it’s convenient for them). Multiple visits over the years. We brought in our German Shepard, who was barely 9 years old at the time, because she was going in and out of consciousness and breathing weird. Clearly she was having a medical emergency. The front desk staff showed no regard for the severity of the situation. They told us to wait in the truck. During that time, our family dog completely stopped breathing. In the back seat of the truck. I went back into tell them what had happened and only then did they act. The vet techs took her to a room and, thankfully, gave her oxygen and grabbed blood. The vet, Dr. Fischer, was beyond incompetent, impersonal, unprofessional, and had a dumfounding lack of urgency, despite our dog not breathing and clearly having a medical emergency. He looked at her and walked away. I asked him what could be going on and he replied “I have no idea,” then proceeded to walk away, again. I told him that his lack of urgency in this medically emergent situation was disconcerting and that his bedside manner was absolutely horrific. To which he responded with “what do you want me to do.” He didn’t care that she was dying in front of me and my baby sister. The labs came back and he couldn’t even give me an explanation as to what was going on with her even though the labs clearly indicated that there were serval things off. He didn’t do an assessment on her. Just stood there looking at her, watching her die. After it was clear that she wasn’t going to make it and they clearly didn’t offer any advice, I BEGGED them to euthanize her so she wasn’t in pain or air hungry. He told me that the medication, phenobarbital, would stop the heart and would be pointless because she was already gone. But she wasn’t. I watched her to struggle to breathe (by myself because the staff mysteriously disappeared), for over 5 minutes until she finally took her last, painful breath. As a medical professional, I know that Phenobarbital is a sedative, given to shut down the nervous system (ie breathing). It doesn’t stop the heart. The incompetency, lack of professionalism, lack of compassion was absolutely astounding. They ended up charging us over $200 for that visit and sent us home with a dead dog and zero explanation as to why. We will never, EVER, take another pet to this vet office.

posted: 08/15/2023

Dr. Andy helped us put our sweet girl Belle to rest last year at our home. It was the most compassionate service a Veterinarian can provide. Since then our new puppies and our remaining old Girl have received excellent care. Rightfully sought after vets!

posted: 05/18/2023

Your office staff is horrible!!! Funny I have dealt with you directly before regarding the same horse you refused to discuss with me. I have owned my horse for over 10 years and when he was sick in the past you all had zero issue speaking with me and collecting my money but suddenly now there’s a problem when I call you for services. You might want to revisit your records from when I called about MY horse and made arrangements for his care with no issue or argument. Now I call you today to get something setup and it’s like all the sudden I no longer have the rights to scheduling appointments or setting up the care for my animal. I told you I can provide the documentation that I own him and you refused to take that and instead saying I’m disrespectful when you want to argue with me about MY HORSE!!! Shame on you

posted: 07/21/2023

I've only been a few times now. Once, unfortunately to let our old family cat go. They were very compassionate and caring. The assistants and Vets that have cared for my senior Shihtzu have been very knowledgeable, informative and considerate to her knowing what we can and should not do to maintain her quality of life without stressing her out. The only downside I've experienced is actual cost vs quotes for each visit mentioned. It's always been a higher cost than I anticipated, even after calling in advance. I chose not to go in when they were only allowing drop off care. I always want to be present and with my old gal to help her feel most comfortable.

posted: 02/08/2023

They're the only vets in town who took our new puppy in for his first set of vaccines within a week. Other vets were booked up at least a month out. They also have an after-hours clinic & helpful staff for any emergency questions. Dr. Harrington is the best. So kind, laid-back, informative. Bungee loves them.

posted: 05/12/2023