WestVet Urgent Care

I am so grateful for these kind people for being just that, kind & caring as well as open on Sundays (I know, "urgent" care) BUT still. I brought my under 2yr old dog in on Memorial Day weekend - which I was sure going to be busy after calling around other Vet Urgent Cares that had 3+ hr waiting times (which required physically being there for that time). I stopped in on my way to another location actually, thinking "why not", and they actually scheduled an appointment where I was able to leave and come back (No spending all day in the waiting room!). When I came back and they moved us into our exam room, I really appreciated that they didn't shut the door behind us while waiting for the nurse or doc, they left it open. This was nice for my dog to peep her head out and watch people come and go, and not feel isolated. The issue with my dog ended up being super common and after all of 3 minutes with her they decided it wasn't even worth charging me for the visit - that also just showed me the goodness of their hearts here. Not trying to nickle and dime customers on a holiday weekend. Whether i was charged or not, it was worth the peace of mind knowing it's not what I thought it was. Long story short: these people are kind, truthful, good hearted and boy do I appreciate them being open to take care of our fur babies in times of urgency when they could very well instead spend it with their family. Thank you!

posted: 05/27/2024

I went to WestVet Urgent Care, completely distraught because my beloved dog had passed away 30 minutes prior. The staff was caring and compassionate. They walked me through the process and assisted me in bringing in the body to the facility. I was glad that they were open on Sunday and appreciated the consolation.

posted: 07/15/2024

My female Griffon, Jinks, was very sick. I went to the urgent care because my vet could not fit Jinks in on short notice. My experience with this urgent care facility and staff could not have been better. Even though we were a walk-in Jinks was seen within 30 minutes of our arrival, and she received a very thorough exam and evaluation. The veterinarian and vet-tech were kind, compassionate, and caring. They communicated well and were supportive and professional in every way.

posted: 03/29/2024

A terrible experience! My dog near death in desperate need of help. Of course I can't just bring him in the door. I have to scan a barcode?? Then wait for someone to come outside. My poor dog out of the truck can barely stand. Desperately needs an IV completely dehydrated in near death. Rather than attempting to get my dog inside and get him help, the very unprofessional veterinarian assistant came outside. Asked me a bunch of questions and interrupted me every time I began to answer. I begged her that I just needed to get my dog some help. I think she interrupted me before I got that part finished as well. After going back and forth for a minute she finally told me they didn't administer IV fluids. These people don't listen. They don't care about your story. They jump to conclusions and talk at you. The best thing I did was run from that place as fast as I could and go right down the street to treasure valley veterinary hospital where the service was great and their love and care for my dog went above and beyond. They listened. They understood and they cared.

posted: 03/14/2024

Extraordinary knowledge base plus compassion!! Have used WestVet ER twice now and both times have been outstanding!! Now will be seeing a specialist in Internal Medicine and no doubt that will be extraordinary as well!!! So grateful to have such quality urgent/emergency/on-going care here in the Treasure Valley...

posted: 04/28/2024