Southway Animal Clinic

I took one of my kids' cat in since she had another appointment. They were kind, thorough and very caring. Great place.

posted: 08/07/2023

Was a customer for 20 years, always paid my bills, brought them loads of lucrative visits owning six active German Shorthairs, and when they had some disagreement with another family member, which I wasn't aware of nor had anything at all to do with, they simply turned me away when I had an emergency injured dog, not even willing to offer trying the next day. They also botched a cheet grass surgery on one of my dogs, had to return 3 times before they finally got it all removed, charging three times for something they messed up, not me, and dismissively acted like the blame was mine when they didn't realize someone else was nearby and watched and heard it while I was in one the patient rooms. Had a great deal of respect for the prior owner, even though I could tell he didn't think highly of me, because my father had been friends with him for years. And while the new vets taking over were never rude, turning away someone who paid thousands of dollars over decades, treating him like his pets injuries weren't their problem anymore, because my family member had had enough of their very unhelpful attitudes when her dog was near death that she probably could've handled better but was also processing another recent family death, is simply callous unacceptable behavior. And finding out how different, and how much more professional treatment has been across the bridge at Riverview, who can remove cheet without making a wound any bigger than a dot, not that unsuccessful slicing open a whole leg three times to actually get it right, made walking away from Southway, the only place I ever went, very easy if incredibly disappointing. Nor do I think someone who prefers vaccinating every few years, versus money stuffing annual visits that aren't necessary, should be treated like they aren't the preferred customer who gave them gobs of money over the decades, who is also one of the most conscientious pet owners you'll ever meet. Know they have unending business to replace me, but integrity matters, treating people responsible enough to always rush their dogs in when injured like they aren't is repugnant, and I hope no other long-time customers face the same ridiculous behavior, because being treated that way by a service you've been loyal to for decades just plain hurts; and simply turning away an emergency of a long time, responsible customer who has always been respectful and paid his bills is just plain despicable. German Shorthairs can be very reckless, and six of them can often seem like a rotating vet door when they're young, which in no way should mean being treated like you're irresponsible. Oh well, it certainly didn't hurt my six dogs, who are receiving better care. And if you cannot find the name in your files it obviously was erased, but I assure between my mom and me, my dad when he was still here, there's huge accounting file of proof.

posted: 08/11/2023

At our hardest moment when we had to let our Bella go, Southway had us bring her in. She had not been seen by them for a couple of years, but they treated her with dignity and respect as well as her humans. Then today we received a card from them with Bella’s paw print…we have found our clinic for all our babies.

posted: 06/16/2023

It was time to put my dog down. Southway Animal Clinic isn't my normal vet. Yet they are one of the few that do cremations. The staff was very compassionate. Treating my dogs remains with great respect.

posted: 06/10/2023

I have taken my dogs here for many years. The first was my Great Dane, Aja. Now, my plott hound mix, Dudley. Both dogs love going here.

posted: 05/02/2023