Bench Animal Hospital

I love this place and how they treat my animals which is why I'm leaving 5 stars. I have literally never had a problem with them for the years and years my mom and I have came here. Today was my first time ever running into an issue. My dog has consistent hematomas and she had a check in. I called and asked if they had time to squeeze in my kitten because she had blood in her stool and the receptionist told me they can fit her in. I made it pretty clear that if they didn't have the time today they can schedule me for a later time and the receptionist tells me once again that it's fine. I could tell something was off by her tone of voice and that's why I wanted to make it clear to her that it's okay if they can't fit in my kitten today. I get to the vet and the doctor that always works with my dog comes out and starts a short conversation or lecture about how they're short staffed and I can't expect them to just fit in my animal. I understand being short staffed, I work for my moms company and we're short staffed. I'm in disbelief the way the situation was handled considering the fact that I was totally okay if they couldn't fit in my kitten. I'm definitely not impressed and I thought at this point they could be honest and say "no we can't fit in your kitten" because I go to the vet once a week for my dog. (I see the whole team there all the time). Instead the situation was twisted to make me look like a bad customer. I'm still very confused, it was the cherry on top of a bad day. I wish I could leave a lower review but they have been great with my animals and that's what I care about the most.

posted: 08/17/2023

I am very happy I found the good people at Bench Animal Hospital. They are taking great care of my baby (8 year old Havanese). She just had a dental and she has done so well!, so much better than the last time she needed one and we took her to our old vet in Portland.

posted: 07/22/2023

Bench Animal Hospital has consistently provided excellent care of our dog Baxter for 14 years. The entire staff is friendly, empathetic and knowledgeable. Highly recommend!

posted: 07/19/2023

I had the most profoundly unhelpful interaction I've ever had with administrative staff of a clinic. The individual who answered when I called was rude and cut me short as I was trying to explain what help we were asking for (get a prescription for a cat food that is used for managing a condition that Dr. Andrews has seen our cat for). The staff told us that our cat has not been seen by the vet for this condition (untrue) and was also told that they couldn't help us because they don't carry food (not what we were looking for and we tried to explain but she hung up on us). I had called a few minutes before and been placed on hold and then hung up on. She had said that they are extremely busy and I respect that, particularly for a veterinary clinic on a Saturday. However, I was surprised by how little the individual listened and then proceeded to talk over me. Our previous interactions with this vet clinic have been fine and we were impressed by the kind demeanor of Dr. Andrews as well as the reasonable cost. However, this interaction was disappointing enough that we won't utilize their services any more.

posted: 07/22/2023

We have tried multiple vet offices over the years and this one finally feels like the right fit! I’m so grateful my friend Meredith recommended it to us. While in other offices it seemed like they barely remembered us when we came in, this place makes us feel like family and they really do care about our pups!

posted: 05/10/2023