The Hometown Veterinarian

Had our first visit yesterday for a nail clip and wellness check for our two bunnies. It was a completely positive experience. The clinic is easy to access and has ample parking. The entire clinic is clean and well maintained.The lobby is large and well designed so that your pets are not too close to other's pets. Exam rooms include heated exam tables which is a wonderful feature that I haven't found at any other vet office. Dr. Jacobson took a thorough history and did a comprehensive physical exam. I got a surprise this morning. The clinic called to ask how the bunnies are doing and if I had any questions or concerns to address with the Doctor. Hometown Vet was impressive in every aspect. Very highly recommended!

posted: 08/15/2023

I will not be returning to this veterinarian clinic but I am raising the review from 2 stars to 4 stars. The owner called me and explained what was seen in my cat's ears. I am new in town. I wish I had asked family and friends where they took their cats. I chose them because their name sounded friendly. I took my cat in for her yearly check-up and to get her ears cleaned and her nails clipped as I have done for the past 7 years. The staff was friendly and seemed caring. They took my cat in the back to clean her ears, and get blood work done. When they brought her back her eyes were tearing. I thought it was because she was scared since she is a very skittish cat. They said there were bacteria in her ears causing the wax build-up and offered medication to clear it up. I opted to have them put the medicine in her ears and to come back the following week for the second dose. They called me everyday for a few days to check how she was doing. When I took her home she hid for 3 days, not coming out to eat, drink, or anything else. She was always happy to be done with the vet and would immediately return to her happy self when arriving home. When she finally came out her left eye was very swollen, tearing, and her 3 eyelids was covering most of her eye. She tried to eat but kept dropping her food, which was unusual for her. She would cough when she drank water. I gave her salmon when I realized that she was tearing up more after she ate. This is when I presumed that my cat had been injured at the vet, most likely during the ear cleaning. The owner explained to me that this indicate nerve irritation. After a week, before I went back for the second appointment, I saw that my cat was not able to use the litter box, she tried but nothing would come out. I was afraid for my cats life. They insisted that she had had a bad ear infection when I brought her in. She did not appear to be in pain when I brought her in, her ears just itched. I talked with the manager and she believed her vet and the assistant were gentle with her and that she had a bad ear infection when I 1st brought her in. I accepted letting them give her a steroid to reduce the swelling. I will not let them treat my cat again. They cleaned her ears with a solution rather than with just cotton which was how me and my previous vet had been cleaning her ears. Perhaps if the risks of this type of ear cleaning had been explained to me ahead of time I would not have been so shocked and disappointed about the outcome.

posted: 06/23/2023

The staff are so friendly and caring. The receptionists are very welcoming and I’ve been able to get in for emergencies the same day. Dr. Jacobson is very caring and takes time to make sure your concerns are heard. Unfortunately, I’ve had to deal with a “pocket pet” passing and the staff was very empathic, and they made a clay keepsake for me not only with her paw prints, but also her tail print. The details they thought of made all the difference. I definitely trust them with the care of my pets, and highly recommend them for not just your cats and dogs, but your small pets as well.

posted: 12/06/2022

Very clean and very professional. The staff really cares about your pet as if it were their own! Our Saluki girl, Eve, needed surgery for a broken humerus bone. Dr Jacobson was highly recommended by our Vet. He made her as good as new!

posted: 08/22/2022

Dr. Kvidera does an awesome job with our large undisciplined country dogs. :) It's always an adventure taking the barking goofball lab or the scared-of-everything shepherd to the vet, but the whole office does a great job managing our much-loved 4-legged family members.

posted: 06/08/2023