Rush Animal Care

A certain abrasive and condescending vet tech should focus on customer service and being compassionate to clients with dying pets. That is what clients expect and deserve. Rather than tactlessly telling them that “Dr. said it’s a really cool case.” I let it be known that I was upset by this comment and was not offered an apology. Just a “yea, I get it” from the vet tech and a “she shouldn’t have said that” from the Dr.. But really, it was also the Dr. who shouldn’t have said what she said. You find my dog’s terminal sickness and suffering to be “a really cool case?” What an absolutely terrible experience to deal with while trying to save my dog’s life. Obviously the reviews overall here are from satisfied clients. I’m sorry I was not one of them. Perhaps a name change from Rush Animal Care to Rush “We-Don’t-Really” Animal Care would more honestly reflect the business model here. In response to your self-righteous response: Turns out you are supposed to help your clients in their time of need. That’s what we overpay you for. If you weren’t closed on Wednesday the 5 minutes you took for me wouldn’t be remarkable. And yes, my “perception” at being told that you said my dog dying was a “cool case” caused me to be upset. And you took no accountability. You didn’t apologize. You just said Emily shouldn’t have said that. That’s not an apology. Nor is saying now that you apologized. You had plenty of time to respond to my emails and you instead finally sent me a vain letter not addressing valid complaints and instead preaching about how you stand by your team. How noble.

posted: 09/20/2023

Been coming here for 25+ years now. Staff is always super friendly and nice and Dr. Rush has always been there for us and our animals. Dr. Pat is also amazing and has seen my puppies a couple of times now and always follows up to see how they're doing.

posted: 02/10/2023

Such an amazing place. Definitely takes care of your animal and very knowledgeable about your animals as well as letting you know some tips of stuff you didn't know you could do. Definitely easy on the pocket and they are very good at helping educate you about what stuff to use or too look for and more. I definitely highly recommend them and they accept new patients 🥰. They accept lots of payments types and even have a budget payment option if needed for those higher payment surgeries and more. Definitely recommend to checking them out. Let them know I sent you 😊.

posted: 10/04/2022

We've been talking our dog and cat here for years, doctor Rush and staff are very informative and kins. The time finally came for me to have to say goodbye to my kitty, and Rush was very supportive and made sure she wasn't in pain or distress. The parking lot is a bit of a doozy, but I wouldn't take our animals anywhere else.

posted: 08/23/2019

Dr. Barbara Rush and staff always have gone above and beyond the treatment for my dog Kodah. Have been with Rush Animal Clinic for (4) four years, and wouldn't ever consider using any other Vet. Any of you folks with sick critters, take them to the best Veterinary Clinic in the Capital area. Rush Animal Clinic. Give your loving pet the best!

posted: 04/08/2018