PetMed Animal Health Center

Absolutely fantastic vet clinic in Dubuque. I have been using this clinic for 9 years and couldn't be happier with the staff and service. Dr. Hellert bought the practice a while ago and we adore her and Dr. Tigges. My 3 dogs are always happy to go in and it is so wonderful that they now offer home visits, a life saver for someone who doesn't want to wrangle 3 dogs in the car. All staff are exceptional and it is great that they also offer grooming services. When the unexpected happens and you need to get in quickly they are always very accommodating. Our eldest dog passed away in July and the staff and clinic were wonderful and supportive to us in a very difficult time. Our new puppy is a huge fan too!

posted: 12/06/2022

The staff at PetMed have gone above and beyond to help us make informed decisions about our furry friends. They have provided top notch care for our dogs and cats. We love how Dr Hellert takes her time to bond with the animal as well as to figure out potential health concens. The staff at PetMed are incredible and truly make you feel like you are making the best choice for your pet!!!

posted: 09/29/2022

Amended- We stopped going here when the business was sold. Customer service went away and we never met any of the vets. They had no interest in current clients. This was an awesome place for pet care with Dr Johnson. When she left, we followed Dr Mundt out to Peosta.

posted: 01/29/2023

When I lived in Dubuque, Allison helped me when I was rescuing cats. She did the spay/neuter and I paid for the shots. She was very good with me. She had one office girl that was a bit mouthy. But, everyone else there was always kind and helpful. We moved about 12 years ago. I hope that she is doing well.

posted: 06/14/2022

I just moved here from Chicago, we looked for a vet that would be our new doctor in Dubuque for both of our senior dogs. We came to this vet and experience was normal as a check up. They explained that our senior dogs needed some teeth cleaning and some medication to improve their healthy living. We were about to spend over $1000 for each dog on teeth cleanings. The meds were a separate item to our cost. Researching and looking into the prescription pricing we were thinking maybe we can find a cheaper price. We found 800 petmeds for a cheaper price on a monthly subscription basis. We asked the vet to help get us consent to a prescription approval so we can receive it from petmeds but they rejected helping us and gave petmeds a hard time. It was 50% cheaper and the vet became spiteful. We stopped our teeth cleanings and looked into other vets. The vet didn’t want to even give us our files since we went to another vet. This place does not care about your animals, it’s all about the money for them. I will for sure make sure everyone knows not to go there since I work with plenty of people. Update: The response to a 1 star review is as if you were victims of abuse, from what? My review, because you tried to abuse the cost of a animal that is dying. Plus you called my job to state I gave you a bad review and call it abuse. You sound like a company KAREN. You don’t like what you read about your company than self reflect and look inward to your leadership and team and fix the issue. Not play the victim and call other peoples place of employment.

posted: 07/25/2022