Central Maui Animal Clinic

I cannot recommend this clinic enough! From the moment we brought our puppy in for her spay surgery and eye checkup, we knew we were in good hands. But what really stood out to us was the exceptional level of care we received even after we left the clinic. When I had a health concern about my dog, the staff went above and beyond to provide me with valuable advice and support. Their kindness and compassion truly made all the difference during a stressful time. We are so grateful to have found a veterinary practice that not only provides professional, high-quality care, but also genuinely cares about our furry family member.

posted: 05/09/2023

horrible experience i’ll never forget. so unfortunate that they are the only 24 hrs hospital I know. money oriented. 2 my cats died after given pain killer drugs from there. rude staff in er at night. first case to my girl they said oh because kidney disease is pain. she was awake when saw vet, she was unconscious right after got that drug. months later in er they even administered to my boy without told us before, we waited in the car and he was unconscious after from this hospital only 30 minutes. he was awaked when we brought him in. when we asked why gave that to him the answer only because he’s in pain. both cats have similar symptoms before passed away although they have different illness, cold frozen after returned from the hospital. when we call they only said yes that pain killer just make them relax then why my kids died. in fact other vets in other hospitals not recommended that drugs for patients with kidney disease.

posted: 08/15/2023

I have a 17 year old wiener dog, he went into Anaphylactic Shock and I had no idea that was possible. When I brought him to this Vet, they calmed me down through the process and didn’t skip a beat to get him stable. I got updates and each time they were amazing. They did keep him overnight and had no issue with me bringing him his stuffed animal and a shirt of mine to help him relax. This little pup has been with me since he was 6 weeks, it was a very scary experience, but this Vet and the employees there are outstanding and I felt 100% comfortable with him there.

posted: 05/16/2023

Finally found a vet that correctly diagnosed my dog, Sophie. Dr Gehring was very thorough and compassionate during Sophie's exam. She recommended blood work and x-rays. We found out Sophie has congestive heart failure with fluid build up. Sophie was hospitalized a few days in oxygen and then returned home with several pill medications. She's so much more active and is back to her normal self again. I cannot thank Central Maui staff enough. Mahalo Dr Gehring, I can't thank you enough.

posted: 08/01/2023

Horrible staff. Vet didn’t know what she was talking about. Almost everything she said was wrong. Literally, every diagnosis except one was wrong. But wait! The one correct diagnoses (a broken extremity) was never even addressed in this $1300+ visit! Additionally, they have the rudest, most callous vet assistant, young, skinny, fake eyelashes white girl with foreign accent, spits out prices with no explanations and then expects you to sign a bill that costs over $4000 without any logic or discourse. When I repeated and summarized her three options when I told her $4,000+ for a one day visit that did not include any surgery, just supervision overnight, she said my only options were to murder my pet, relinquish it to the clinic, or find someone to sign it over to and pay for it, all within two minutes of ever meeting this young 20 something year old girl who wouldn’t give her name or wear a name tag (she’s probably gotten a long list of complaints already). She never introduced herself or even shared a polite, basic social greeting, just shoved a paper in my face demanding money without explanation, and gave me a sickening, impractical ultimatum. This recent, post teenage girl argued with me when she was confronted, backpeddled with no remorse after she realizes what she said WILL get her in trouble and could get her fired or sued. We literally went back and forth of her saying “I didn’t say that,” to me saying, “yes you did.” To the company, I recommend hiring college graduates! (When I left with my pet the same teen gave me some medication. When I asked when to provide it, she said every three hours, I asked when I should start, she said tonight. I asked, no, what time. She said every three hours. I said, no, when did you provide it last? So I know when I should start administering it? She had the audacity to say, start it when your dog starts SCREAMInG. This lady is sick and ignorant. When I looked at the label later, it stated every EIGHT hours starting at 7. She didn’t even read the instructions herself and was giving me even MORE false information). Back on point, I had to ask for a separate, common sense option, which should be the legal protocol of the business, which is to have patients sign off what was done only out of strict medical necessity in an emergency situation, what the next steps are, and what the next financial options are. I suggested that I pay for what was done (which I did not even consent to, it was done behind my back without a choice), what obviously needed to be done (an X-ray), and the reading fee. From there, I can deem if any other services are required based on the condition of my pet. I was also charged the I know biohazard fee, which was never explained. I was distraught and signed off on what was done, but should have put up a fight, as with a previous pet, the same clinic performed procedures without my consent and I had to argue to get them removed. You cannot charge me for what I DID NOT consent to! Price gougers! Finally, said my dog’s broken extremity needed surgery. If it’s so serious it requires surgery, WHY DID YOU NOT PUT A SPLINT ON MY DOG?!!! I literally paid almost $1500 for a 1.5 hour visit and they let my dog leave with a broken body and no splint for an area that is appropriate, and desperate for one. To add insult to injury, they didn’t even tell me if my dog’s extremity could heal on its own with a point or required surgery. I didn’t find out it need led surgery until three days AFTER the appointment and accident. I CAN’T BELIEVE the GROSS MALPRACTICE, incompetence, and disgustingly unethical practices of this butcher shop!

posted: 07/14/2023