The Honolulu Pet Clinic

The entire staff here is friendly, knowledgeable, and a pleasure to work with for the health care of my Malshi! They are open 7 days a week and also provide after-hours emergency care if needed! I am really happy with the service and care my best friend receives to stay healthy! I highly recommend The Honolulu Pet Clinic!

posted: 03/09/2023

Dr. Hsu is GREAT along with any Vetenarion that my cats had appointments with Wait time is not too bad. Great front desk service in all 3.5 years of appointments. Great follow up by the staff if needed. The cost of cat nail cuts are extremely high, but since I got all the cats there, I might as well. VET TECH did a Sani Shave on the wrong cat on a last visit but Sean let me bring the right cat back for a free sani shave. Vet tech also cut one of my cats nails too short that it bled but we were not charged for it. I live blocks away so it is convenient and everyone is great for the most part!

posted: 08/12/2023

I took some time because I wanted to really reflect on the experience I had at Honolulu Pet Clinic before leaving a review. I took my dog Hoss in to see Dr. Hsu. He was very kind and actually ended up doing X-rays for my dog for free. We left that day paying for the office visit and some other pain supplements. Dr. Hsu unfortunately agreed that my dog needed to be put down. I went home and of course started having second thoughts so I scheduled another appointment this time having to see Dr. Kondo. Dr. Kondo did not lay one hand on my dog or complete any type of testing but I was charged the $60 again for that office visit just to be told that he agrees that my dog needed to be put down. So come to the day of, I took Hoss in to have him be put down. While I was crying, they gave me a paper where I agreed to pay $350 to receive his ashes back or they just cremate with all of the other animals. As I'm sure for most people here in Hawaii, $350 was a lot for me but of course I couldn't stomach not getting my dog back. So we get through the experience, and I will say the staff was all incredibly nice to me that day. Three days later I had to go back to take my other dog, Kula, in to see the vet. When we arrive they try to put us in the same exact room where we watched Hoss die just days earlier. We requested a new room which they gave to us. But prior to this not one staff member even remembered me or the fact that I just put my dog down. After checking out that day- I was made aware that I had an outstanding balance of $630. They charge you the $350 for the retrieval of ashes and then another $300 just for the procedure (of course including an office visit fee). They did not tell me this but of course my fault for not asking prior to them killing my dog. On top of our outstanding balance, for Kula's appointment that day we were charged $350 and literally all they did was take one cotton swab to her ear, gave us 2 weeks of allergy pills, and then of course for the office visit. After a couple days, they call me to check in on Kula (which they don't even call her the right name). After this, they sent me a card in the mail addressed to the wrong person about their condolences for Hoss. I understand that vets are expensive. I have unfortunately had to go to multiple vets but I have never been to a vet office where it's so clear that they truly only care about the money. I swore that I would never step back into this office because after this trip it was so clear to me that they don't actually care about their patients. They care about your money and making sure they get as much of it from you as you can. Dr. Hsu is a great doctor and none of my negative feedback has anything to do with him. I appreciate his kindness during a hard time, but I hope that someone will see this review and understand the financial burden that comes when you have to lay your dog to rest and maybe do some due diligence and look around at different offices to compare pricing.

posted: 07/29/2023

Everyone at THPC is always super kind and professional. I trust the Doctors here completely and I feel lucky to be able to come here. I have two cats and one of them gets stressed easily With my anxiety I have brought my cat here for small things. Dr Tsu, Dr Kondo, and Dr Barrett have all shown me and my cats care and understanding. Everyone takes their time to answer my many questions. I have and will continue to recommend THPC to people in person and online.

posted: 07/22/2023

I am very happy I found Dr. Hsu and the Honolulu Pet clinic. Everyone is very caring, kind, welcoming, friendly, knowledgeable and helpful at Honolulu Pet clinic. We have been taking our two shih tzu dogs to Honolulu Pet clinic since they were puppies. Even though we moved to Kailua, we continue taking our fur babies to Dr. Hsu to Honolulu Pet clinic. Dr. Hsu is an incredible, kind, knowledgeable and caring doctor. Mika and Kona, our fur babies, adore Dr. Hsu too. Thank you from the bottom of my heart. Highly recommend.

posted: 11/17/2022