Fort Shafter Veterinary Activity

If you have the option to go somewhere else please do for your own sanity. Moral of the story is Jodi sucks and has a bad attitude, the employees are all on different pages including the vets, they overcharge for appointments, and they are unorganized with their scheduling. If you want to hear the full story Our experience with this vet has been overall terrible. It started when we called to schedule a health certificate for our pup due to PCS orders. They said he would need 3 vaccines and one is a 2 part vaccine and they can’t give vaccines on the same day that they do health certificates. Therefore we would have to schedule for 3 appointments and pay 3 exam fees. When we go to the first appointment they tell us that they actually can do the health certificate on the same day as the vaccines. We verify with the vet tech and the vet to make sure this information is correct. Before scheduling our next 2 appointments, we ask them to have the manager contact us regarding the 3 exam fees. When he calls he tells us the 2 vaccines we were scheduled for were optional for travel and that all we needed was the health certificate and that they had to do a company meeting because not everyone understood their policy. One vet would do shots on the same day as health certificates and another vet wouldn’t. They were all on different pages. We only need one appointment for a health certificate. We verify with the manager before hanging up that we would see them at 1440 on our planned date. Come the planned date we are getting ready to go to the vet and we get a call at 1400 saying we are late and that we missed our apt. We said no we did not and that we were heading over there now. Jodi (the terrible receptionist) said there is not a doctor here to look at your pet. We then asked why we were scheduled on a date where there were no doctors to do health certificates. And if we could speak to the manager again. We were then told there was no manager there and that all managers were unavailable for a week because there was at a training and that there was nothing they could do for us. Mind you we were flying out of Hawaii in 3 days at this point and they knew this because Jodi annotated this on our dogs appointment. We tried to plead with them to schedule us on one of the next 2 days since we were leaving in 3 days and had this appointment scheduled for 2 weeks and they told us they had no appointments available. Both me and my wife wrote in our pup’s appointment in our own calendars… we both had 1440 as his appointment time. We believe they fat fingered the appointment on their side. Long story short we were lucky enough to find a brand new vet that would accept us the next day with 1 day before we left the island. If you are using this vet just be aware of your appointment time(maybe ask for an appointment slip?or text?), verify with multiple employees before leaving (especially if traveling), and be aware no matter if you come in a week after your last appointment… there’s ALWAYS an exam fee(most vets do not charge this).

posted: 02/19/2024

I recently needed assistance with one of my pups. Jody went above and beyond in calmly explaining my options. I really appreciated her help especially when I had made a mistake in scheduling with them. The staff was incredibly nice and helpful. Grateful!!

posted: 02/21/2024

The staff at this clinic are the most friendly and extremely knowledgeable in everything my pups needed for traveling. Pretty sure my two babies like Jodi more than they like me, which makes me so happy to know they are in excellent hands.

posted: 02/29/2024

Can't say enough good things about Jodi, she was super sweet and helpful during a very stressful time as we were in a rush to leave Hawaii. She explained all the necessary paperwork etc. we would need for our fur baby and went above and beyond! She is a wonderful asset!

posted: 02/21/2024

Professional and friendly! The staff are knowledgeable and really care about pets and their people. I came in panicking and Jodi helped put my mind at ease when I felt like I was up a creek.

posted: 02/21/2024