Banfield Pet Hospital

I brought my dog in for dental cleaning. Few days later, we noticed a really big bruise under her neck area (1.5" *4") that shaped like her trachea was injured. We quickly brought her back. The vet told us that they got blood from the neck nerve, so bruise can occur. But she was concerned because she has never seen such a big bruise before. The vet gave her an X-ray and was relieved that her trachea wasn't tear. But the vet has no explanation into why she got such a big bruise. We were sent home to observe on her bruise, hoping there's no expansion of the bruise (ie, internal bleeding). The vet told us that it would take another week for the bruise to go away. We are currently still observing on her. Giving a 2 stars because Banfield did the recheck on her as their responsibility.

posted: 09/23/2023

We had to bring our beloved pet in to be checked. We ended up needing to put her down. Dr. Bell & staff were so helpful, thoughtful, and kind during the whole process. We were never rushed, through any decision needing to be made, and they were very helpful when needing to make the final decisions. Our baby started out her vet care, at the Woodstock location, 14 1/2 years ago; wouldn't want her to go out anywhere else. Dr. Bell was the first vet to care for her, and the last. We sincerely appreciate the people at this location during the most difficult decision we had to make.

posted: 07/09/2023

I would highly recommend Banfield for your pet care. Doctors and staff always take great care of my dog. I can drop him off and know he is in good hands. I always receive a follow-up call from the doctor checking on my dog when he's ill. Detail consultation is always provided, and they take time to answer questions.

posted: 06/09/2023

Dr. Rodgers especially is amazing! So sweet, kind, and knowledgeable. I always feel like my pet is safe in her hands. Most everyone here is nice.

posted: 07/13/2023

I like it all very much but the only part I don't like that needs to be noted, is when they vaccinate your pet they take your pet to the back. I want to be with my pet when they receive their shots for exam their ears. But the veterinarian is always very friendly and explains in detail what's going on and what options I may want to take, They have understanding if your pet is nervous has anxiety and they work with you real well on calming your pet down, listening to yours problems that you may be having, and explaining themselves with full detail which I really appreciate

posted: 04/16/2023