Animal Hospital of Towne Lake

I took my pup in around 11:45 pm on August 10th. He had collapsed and was unable to breathe so I rushed him to Towne Lake. From the very start the employees were phenomenal. The gentleman at the front desk literally ran to pick up my boy and bring him inside. They immediately took him back without hesitation to do an assessment. Unfortunately, in the end I decided it was best to help him cross the rainbow bridge. The staff and doctor were nothing short of amazing during the whole, very difficult process. They let me spend as much time as I needed with my Rocco and were simply amazing to deal with considering the circumstances. They took fur clippings, nose and paw prints, and a clay impression of his paw. Words can't express my gratitude for them. Thank you, staff and doctors, for being there while I said goodbye to my boy and making such a hard process a little easier ♥️

posted: 08/19/2023

I brought my 1 year old cat Monet here after he suddenly died from suspected heart failure. I was absolutely shattered. The staff here were extremely patient and compassionate throughout my whole experience. When I came back to pick up his ashes, they had prepared a whole care package for me of a box with his ashes, paw print, pamphlets on grief, and a handwritten letter. I was very surprised and moved by this gesture as I was just expecting to receive his ashes in a bag. I'm very grateful to the staff here for going out of their way to comfort me during this very difficult time.

posted: 09/22/2023

I take my two Cavaliers to Town Lake. They are absolutely amazing. My pups are never anxious. They’re always excited to see the staff, and never have “PTSD” after the visits. I’ve used the veterinarians services, the boarding and the groomers. Everything has been absolutely wonderful and I trust them with my furry kids.

posted: 04/19/2023

I brought my momma poodle & her 1 week old puppies here. Reception on the phone & staff upon arrival were very attenative to my concerns & I felt very comfortable with leaving my dog in their care. They provided me with additional knowledge on further care and options. Their attentive helped with my anxiety going through the roof regarding my precious pups 🐶. I will return for any emergencies but praying I don't have any more emergencies.

posted: 09/11/2023

Our oldest loves to eat things not meant for human or canine consumption. He shredded 25% of a washcloth and we were lucky enough to catch him in the act. About 90 min, later Dr. Kim and the techs got him to expel the remaining washcloth, and he was on his way home happy and none the wiser. This visit was low stress because our boy is a frequent flyer with them. TIP for parents: Apply for and get CareCredit if you can, they accept it and it makes emergency visits easier to digest with 6mo @ 0% interest.

posted: 09/07/2023