Southern Hound Club

We were eager to try our first dog daycare in our new home area, but we’re not at all impressed. Poor communication all around. I should have been told the process of trialing daycare prior to arranging a trial day. And, then I should have been told they don’t have the captivity to accommodate an XL dog, specifically a husky. And, then I should have been called the moment it was determined that my dog wasn’t ready to play or be with the group. They didn’t allow our dog to try to socialize during his free trial day “because he’s huge” and “he’s just a lot”. I texted them at about noon to check up on him and they said “he’s doing okay”. Soooo, what changed and when and why wasn’t it communicated? Also, I would have picked him up as he goes for socialization and exercise- not to be alone. We’ve moved several times and have tried several daycares since he was a puppy. This will not be one we continue with. For reference, he is a 5 year old 95 pound husky mix.

posted: 06/28/2023

My husband and I were in town and needed a safe place for our pup for one night. We felt so lucky to find such a beautiful spot and just happened to have some vacancies. Absolutely friendly, safe, and beautiful! My husband even said he might stay the night there sometime 🤣 Really can't say enough. Thank you Southern Hound Club for taking care of our Marley!

posted: 07/20/2023

Our Staffordshire terrier, Honey, is 8 yrs old & prior to last week, had never spent time in boarding. We just had her stay with family or had in-home pet sitters. She’s anxious around new dogs & is extremely fearful of storms, loud noises, etc. So we were hesitant to try boarding for those reasons - until I met the owner, Dr. Hall-Phillips. Just listening to her talk about animal behaviors, and how the environment makes a difference for their mental & emotional health, eased our concerns for leaving Honey overnight. Dr. Hall-Phillips knows her “stuff” when it comes to animal behaviors. Her staff is amazing. The facility is excellent with everything from classical music to pond & kiddie pools. The ease of making the appointment online & the drop off & pick up procedures allow for you stay in your vehicle. It was such an easy & pleasant process. While the free-play area with the pond & lots of happy dogs is the BEST thing to witness, even for dogs like Honey who need more solitude & quiet, the atmosphere is just perfect! We know she was happy & well cared for. It takes the stress of figuring out pet-care for her while we’re traveling out of the equation. I’m grateful for their knowledge, kindness, expertise, and care. Your pet is in the BEST hands at the Southern Hound Club. We cannot recommend this facility enough for pet owners who are looking for a place that checks all of the boxes. You won’t regret your decision to bring your pet here.

posted: 07/25/2022

SHC was the best!! Over time, my dog began running out the car to get to daycare, he always had such a great time and came home tired. Staff is wonderful and super friendly. I am going to miss them! Mac is grateful!

posted: 03/14/2023

I boarded my dog for a couple of days here and everything seemed fine until I picked him up and he had poop CAKED into his paws, and on his toenails. When I complained and asked them to wash it off, they brought him back with wet paws and poop still on them. I told them this was unacceptable, that they should not be sending my dog back to me with poop all over his feet, and the girl just looked at me with a blank stare and told me “it happens.” After talking to management, they relayed that the owner would offer me a refund only if I delete this review. Needless to say, I won’t be returning due to how they handled this situation. Thanks, but no thanks!

posted: 09/19/2023