Quailwood Animal Hospital

Really happy with how well my sweet Venus was treated by staff here! We dropped her off yesterday morning to be spayed and also to be given medicine for a mild upper respiratory infection she had picked up from the shelter we adopted her from. I was really nervous because even though we have only had her for a few weeks, she is my baby and I want the best for her. It really helped seeing how kind the staff were and how sweet they were with her. We were then called when she was put under sedation and when the surgery was done to keep us updated, and when my fiancé went to pick her up they made sure he was well informed on how to take care of her while she recovers. She is now home and acts as if nothing ever happened. We are having to make her rest😅. This will definitely be where we take her for any checkups or anything she may need. I trust them completely with my baby and I would recommend them to anyone who is looking for a good vet.

posted: 05/10/2023

I'd give zero stars if I could. I've been using them the past 8 years and Quailwood used to be a nice place to take your animal but has gone way down hill. The ladies working the front are rude and communicate none of what you tell them to the techs working in the back. I called to get a full on check up along with vaccines for my dog, where I told them he had horrible anxiety at the vet and my father was going to bring him in because my presence seems to always make it worse. I also told them that he HATES getting his nails cut and that it wasn't going to be pleasant if they couldn't give him something to keep him calm. Monday rolls around 08/07/23, and a tech named Savannah calls me and is incredibly condescending to me the entire time explaining to me everything I had already told the woman I scheduled the appointment with. They also only gave him his vaccines and said that was all I requested for the appointment which is a bald faced lie. She proceeds to tell me one thing on the phone and my father a completely different thing while he was at the office. If the girl is scared of a dog that tried to bite when trying to clip his nails when I specifically told them that would happen she needs to find another job. Also, he apparently has a lump on this neck that was noticed and she refused to look at it or get anyone else to check it out. I'm so disgusted with this place.

posted: 08/08/2023

Well if I could give this place a negative stars I would! All they care about is $ they don’t care about the animals or their owners. They only push their own agenda. I trusted them with my baby and looked to them to help me and they took her motherhood away like it was nothing because “ the shelter begs us to do this so we don’t have to find these puppies home “. Like I would have needed a shelter for my AKC registered momma and her puppies ! My baby had her nails painted for goodness sakes!!!!! I was never given the opportunity or was ever told that I could try and bottle feed the puppies. Then I was forced to sign a contract that they now won’t honor now. They also will not sell me her flea pill or her heart worm medication until I pay for her surgery in full. Regardless of the contract I signed. The dr was rude, insensitive and heartless. So if you are looking for a vet that could care less about you babies or you, the owner, then look no further !

posted: 05/25/2023

I drove 2 hours to get my puppies ears cropped and it was totally worth it !!! They did an amazing job !!! We are still posting but I wanted to go ahead and leave a review . Anyone who needs a good vet for cropping go to this vet they are awesome !!!!! Thank you quailwood staff for taking such good care of my baby !!!!

posted: 03/18/2023

I used to think very highly of this veterinary office but for the last 2 years it has gotten worse and worse. There’s no vets there hardly, they’ve all left and went to other practices and there’s so many staff members you tend to get lost in the mix. All the girls upfront are absolutely awesome and caring but beyond the reception area, the concern for you and your pet ends. As a matter of fact if you call and get beyond the reception area the concern ends. I have used this veterinarian for more than 12 years and spent a lot of money at this establishment. I called to get them to see one of my outside dogs who had never been seen by them and they basically told me before even seeing her that it would be $500 and the wouldn’t take payments like they always have and basically don’t care if we’re not regulars. I understand needing to be paid and I’ve never let a bill linger too long without paying it. I spoke with a tech that sounded 15 years old who was relaying messages to a Doctor which I thought was very unprofessional and lacked any sort of care whatsoever. So if you’re not a regular and don’t have a wad of cash in your wallet don’t bother calling this vet.

posted: 05/12/2023