VCA Sandy Springs Animal Hospital

I loved this vet office until the VCA took over. I had my help take my dogs to the vet and without looking at the persons ID, had them sign my let’s up for a healthcare plan and they signed my name. When I got the bill I told them I didn’t sign it and I gave proof it wasn’t my signature and they still sent it to collections! How about a little customer service and working with people?? It’s fine I’ll hire an attorney and the VCA can pay my legal fees because they didn’t do their due diligence and check an ID when signing!

posted: 07/25/2023

Under new financial manager. I had prepaid for a test which I didn’t use until 6 months later. I told the manager at the time I came in for the test (not the same manager now) I had already paid for test I am dropping off which she looked and seen I had already paid some months back. Somehow they seemed to have forged test results and I then had a account balance for the test I had prepaid for. I would not recommend this place. I have used them now for 5 years when needed and always seemed to think they always try and sell you stuff that isn’t necessary. Which now they are obviously steeling from people I will not be returning. By the way the new financial manager isn’t very professional!

posted: 04/17/2023

The vets and staff at this clinic are absolutely wonderful! First time I brought my cat for a checkup, they'd rave about her and really make me feel like an awesome kitty mom. Well, last week was an absolute nightmare with my kitten swallowing some fibers and needing intestinal surgery, then getting pneumonia from aspirating built up fluid while under the anesthesia, then my other cat suddenly having an open wound/gash on her back from some unknown accident within the same week! Dr. Joseph and her staff were so supportive and understanding; they explained everything clearly and made sure I understood what steps were necessary and reminded me that it's important to stay practical too (financially) which is so true. Her assistant, Maria, volunteered to keep my kitten overnight in her home to make sure he was getting the care he needed so I wouldn't have to pay the ridiculous fees at the overnight animal ER clinic. I am so so thankful and wish I could do something more for them than just write them a review. Dr. Joseph was so sweet, even gave me her phone number in case I needed to call her over the weekend, day or night. I am just so thrilled to know they're all down the street. They saved my kitten's life. Thank you!!

posted: 05/20/2018

Dr. Brooke is highly recommended. We signed up for their monthly care program which included the neuter. We got that done a couple weeks ago and everything went smoothly. Dr. Brooke personally texts you through the process. I feel like our pup is in good hands there. Thanks for everything!

posted: 02/06/2023

Our cat Luke was very well taken care of by Dr. Muller and her staff! Dr. Muller was very knowledgeable and took the time to explain everything. Will definitely recommend to friends. And their system to send us monthly flea prevention in the mail has been very convenient.

posted: 09/17/2019