VCA Terrell Mill Animal Hospital

I had to take one of my cars for an exam only to find out that he needed to have all of his teeth extracted. They ran tests as well and discovered he was diabetic. It has been a very stressful time for me, but the staff at VCA have been so helpful and caring to me and Windu. They’ve answered all of my questions and have called to check in on Windu post surgery, they’ve explained the tests and did a great job with explaining discharge after surgery. They really care about the animals and it shows. They had the names of the animals they were seeing on the board.

posted: 10/01/2023

I’ve been taking my fur baby to this location for the last few years (6-year old yorkie). We always have a good experience but today was exceptional. Ana was our vet assistant and was so great with my dog. He is well behaved but normally cries at the vet. He was calm, still (mostly lol) and quiet. She had a magic touch - she was amazing!! Thank you Ana! I also appreciated Dr. Patel taking the time to provide me additional information to care for my fur baby. They recommended a product but encouraged me to shop around for the best deal - that proved they really care and it’s not about making a sale. 10/10 - would recommend!

posted: 07/24/2023

Pretty good but, unfortunately, my best experience was the first visit, and that Dr. (Preiss) isn't there anymore. I brought my senior pup in, and the next day she texted me - on her private cell phone - and asked how he was doing, with instructions to text her anytime with any questions. But, like I said she's no longer there. Calling in prescription refills is hit or miss- Twice I called one in and, after a few hours called to see if it was ready, and twice whoever answered the phone didn't enter it into the computer, so it definitely wasn't ready. This might seem rather minor, but there are meds that can cause major health issues if you run out or stop "cold turkey". Otherwise, pretty good. Edited: 23 September, 2023 I took my senior pup in for his annual. The staff-From the vet on down- was excellent- Friendly, helpful, attentive, and thorough- And someone called me the next morning to see how he was doing, which I appreciated. The next day, I had to pick up a refill, and it reminded me of another issue I have: They used to fill the liquid in see -through green bottles, but they changed to a black bottle that can't be seen through, even if it's held up to a light. I guess I'm supposed to do the math to figure out when I'm getting low, but not every dose will be the exact .5ml. Whoever made the decision to switch the bottles- probably to save a half cent per bottle- didn't bother to consider the possible risk to the pets. Charge me an extra dollar- but please give me a bottle I can see through.

posted: 09/23/2023

Very friendly staff eager to bond with you and your pet. Extremely good at reminding patients when their appointment is and with whom. The atmosphere in the lobby is calm and comforting, with benches for animals to sit next to their humans. Doctors are professional and courteous to owners, being sure to answer all questions we might have (no matter how small). Thank you VCA Terrell Mill! Lilith and I love you

posted: 09/14/2022

Wonderful staff!! My Georgia Girl loves how gentle they are with her and the treats.

posted: 08/10/2023