Snapfinger Creek Animal Hospital

We have been coming to Snapfinger Creek Animal Hospital for a few years now, ever since we moved into the area. They know our dogs very well, and the service is always 5 stars for us! Anytime we need to travel, the dogs get to stay here for the weekend, and they love It! They always make sure that their medical needs are up to date, and we love to see how excited our dogs get when they KNOW they are coming to one of their favorite places.

posted: 08/30/2023

Honestly if you care about your pet and care about fostering a good patient-doctor-owner/parent relationship with your vet, take your pet elsewhere. Out of convenience of location, my parents have unfortunately been taking our family pets to this vet for a number of years. My first experience where I felt this would not be a good experience is when I told my dad to ask the vet about the 3 year rabies shot as I had just gotten this done for my dog at the humane society. At the time they didn’t offer it because the vet felt patients wouldn’t come back if they got the 3 year vs the 1. This was over 10 years ago and has since change. More recently in the last year, I took our dog there for an allergy shots and pain meds for her arthritis. The appointment prior, she had a biopsy on a neck mass and I was never told the results. The vet said she called my mother and explained the results. Since I had paid to have it done I asked her to explain the results to me. She did while my dog was still inside. When my pet was brought back outside I was brought a new invoice with a $60 charge for a doctor exam (a less than 5 minute phone call) and they had increased the price on her pain meds saying the doctor stated she actually gained weight so they had to change the price. Somehow my dog gained weight while in the office for less than an hour. Most recently, in August/ongoing what happened is I brought my 12 year old in for possible uti/diabetes/bloodwork and I yet to get the results of her bloodwork. The communication with the office staff and the vet to pet owners is terrible. 1st, the don’t allow owners to go in with pets due to COVID. Understandable with Covid numbers increasing; however, they take forever to get your animal and forever to bring them out. When I brought my dog in August it was the week it was 90-100 degrees everyday. The vet does not have the decency to call you on the phone and speak to you. I was sitting in the parking lot when I got a voicemail notification about my dogs visit. If you aren’t allowing owners/family in with the pet, you could at least have the decency to call and talk to the person waiting outside in 100 degree weather to pick up the animal. With our dog having accidents and drinking more water, we expressed a concern for diabetes and she supposedly had bloodwork done. I have called and emailed and haven’t gotten a response about her bloodwork. The tech I talked to said the doctor emailed us the results and when I was finally able to get into my dad’s email I saw the pdf that was sent did not include the blood test results. I contacted the clinic again after this and have yet to get a response. Honestly, if you love your pet, take them to a vet who isn’t just money hungry with piss poor bedside manner. It is worth the drive to take your pet elsewhere. It is impossible to actually talk to the vet, which is ridiculous considering pets don’t bring in income and can’t pay the exuberant fees this vet charges (look at the other reviews about how overpriced she is). Luckily our dog is not due for any further shots until January, so I have time to find her another vet. But I will likely need to find one sooner to do the bloodwork that evidently was never performed by Dr Martin.

posted: 09/11/2023

The staff is very nice. I wasn't able to go in they come to the car with your forms and take your animal in then self. The Dr calls when the exams are finished to go over everything, and then they text you a link for your bill. After you pay, they bring your baby back to you. My big boy looked happy when I got him back 😆

posted: 03/21/2023

A very confident staff. The veterinary doctor, and Veterinary Techs always takes time to explain what is going on with my dog . Have been going to this Clinic for five years. My dog love it , and so do I . Wouldn't take my dog to another Clinic.

posted: 02/21/2023

I wanted to schedule an appointment to have my dog neutered (which was recommended). I was there May 2023 for a new visit (rehomed dog) and blood work, microchip, exam etc. was completed during that visit that cost me $600. I'm disappointed that they would require me to pay for updated bloodwork for my dog when it was done less 90 days ago. I now have a new provider.

posted: 08/14/2023