Southeastern Veterinary Specialty Center

This place is awesome!!! The staff is very courteous and friendly. They took the time to explain everything for the procedure, recovery, what to expect. Answered all of our questions, both when we were there and when the "worried parent" called on the phone. The building is very clean and well maintained. Peanut says thank you very much for fixing her knee, and she highly recommends Southeastern Veterinary Surgery Center!!!

posted: 11/01/2024

I've been a loyal client of this practice for years and was one of their first 200 patients (at least that is what the receptionist told me). As someone who runs an animal rescue, I've always appreciated their care. However, something has drastically changed since my last visit. Read the reply from the vet below- I think their angry and accusatory tone speaks for itself. I was helping a dog from Hurricane Helene. For this visit, I had several issues with scheduling that made it difficult. We struggled with the online forms- when I'd call their office, one person said many were having difficulty going through and to email instead, which I did. When I called the next day to check, the receptionist said there was no problems and only my referral wasn’t in. Each time I would call to try and figure it out, the receptionist that would answer would say my name in a condescending tone (they must have caller ID) like she was over dealing with me. I was just trying to follow instructions. After that, I tried to set up a consultation with someone that was already clearly annoyed with me when I was just trying to follow their process. This clearly spilled over into the appointment and how that was handled. Despite coming from Atlanta, they wouldn’t provide a window to meet with a doctor, insisting that the dog stay for a full day. Considering a consult is usually a 30 minute appt, I was surprised that this was the only option. I wasn't given an alternate specific date or time regardless of date- that would have been awesome. So, I booked a hotel to make sure I was there in the AM & to follow their rules. I also boarded my personal dogs back home. I arrived in the early AM as requested and dropped off the dog- I went in at 1 to use their restroom, and went back to my car. I didn't ask about my dog at that time- I was careful not to with the tension from them that was already there. I went in around 4 & said I had to get home- I had to pick my dogs up from daycare 2-3 hrs away. I said if my dog wasn't ready, that I understood, but I had to get home. When they returned my dog, they were smug and looked almost excited that they were giving her back. It felt like my dog was pushed back in the day out of spite and anger. They claimed I was rude- while I was frustrated, I never raised my voice and stayed calm. I've had multiple dogs there and have never been accused of being rude with any of the previous cases. Even in their response to this review, they don't consider a "long-term client" someone with a minimum of 4 dogs that had specialty surgeries. Imagine if you are a one-time client and how you are viewed and treated. His wife came out when I was at the desk and said "if you want to come here, you do it the way we say". It was such a bold statement that I was taken aback. There's so many ways to say the same thing in a polite way- they just wanted me to know where I stood. The receptionist that had been condescending on the phone was shaking her head in agreement. At that point, I realized this was a culture situation at the office. Maybe the receptionist ( who was new since the last time I was there) went and said negative things about me to the owners. Maybe not. But that is why an owner usually comes and figures out what is going on for themselves and doesn’t go after a stranger like she did. All of this made me wonder how they would handle a more serious situation, like post-surgery complications. Would I receive the same level of disdain in a critical moment? This experience has raised real concerns about the care and service here. When I sat in my car and thought about getting my dog, I thought carefully before doing so. I knew that meant the end of the relationship with this vet. But at the end of the day, I need to feel confident in such a major decision for my pet. I will stick with Auburn for these going forward. Auburn really spends time and doesn’t make you feel like a burden.

posted: 10/06/2024

Doctor Wayne is the best! My furbaby has had 2 successful TPLO surgeries here and is doing great! The expectations and instructions are set out clearly, and the staff is always available to answer any questions you have both pre - and post surgery. The only negative is the wait time to be seen. Sometimes, we are there for over an hour before we get seen, but overall, it is worth it even with the hour and a half drive it takes me to get there. The long wait time is the only reason for 4 stars vs 5.

posted: 12/23/2022

The staff and Doctor was extremely nice and beyond helpful in discussing our options regarding our 11.5 yr old Chow Chow, Kona, localized and operable cancer. They were very understanding of our situation since Kona is our baby and went over everything in detail from start up to potential surgery. We will be getting a CT to ensure the cancer has not spread and then will be moving forward with surgery. I cannot thank our Dr. at Crossroads Veterinary Clinic in Newnan for the referral. Without their guidance, we would not have known where to begin. The facilities are brand new and state of the art. We were extremely impressed with the way we were treated and none of the staff or doctor were afraid to handle Kona, a chow chow....a breed that often gets the misnomer of a bully or mean breed. Surgical is going to be several thousand dollars but since she is our only child (I cannot have children) no cost is too much to save her life. If you have a pet that is like your child, I would absolutely recommend taking them here and having them evaluated! We've used Auburn with our other Chows and have not had successful outcomes. This doctor has given us hope that we can beat this cancer and give Kona another 4 or more wonderful years....which means we can take her with us on all kinds of adventures! I can't thank everyone there for giving us the hope we needed in a very dark time! ❤️🐾

posted: 09/27/2023

I’m so absolutely livid. I drove 2 hours to this facility after them telling me on the phone that they are very confident about the procedure. I get here, they tell me they are not a 24 hour facility and recommend and prefer that I see a 24 hour facility to do the procedure. Then tell me that I am being charged $100 for the 5 minute run down conversation on what the surgery entails. I now have a 2 hour drive back home on top of the 2 hours I wasted sitting in the room waiting for the veterinarian to come see us, plus the 2 hours it took to get here. I am honestly in shock and absolutely livid.

posted: 06/29/2023