Animal Emergency Care of Braselton

I love Dr. Wilkes and the staff I met. I went in with my dog (Cavalier King Charles Spaniel) in July after a freak accident. I was told about what happened too late and unfortunately he was in bad shape and there wasn't anything that really could be done, but to have him put to sleep. I appreciate the way Dr. Wilkes explained everything and showed me personally what was going on in the x-rays (instead of just telling me). One of the things I appreciate most is her calm and caring demeanor. Even though the accident didn't happen under my watch, I still felt incredibly guilty over it, but she never was judgmental or made me feel bad about the situation. The staff is super friendly. Amanda at the front desk was super sweet, and pet him which he loved. I forgot the Technician's name but he was sweet and gentle when handling Bailey. It was a horrible situation but being there and having him being taken care of by the right people, made the process go smoother. To my surprise they asked me to wait out in my car for the mold of his paw and I recently got a handwritten card in the mail. Thank you so much for taking great care of my fur buddy!

posted: 09/19/2023

This place easily saved my kitty’s life. In August, our cat ate styrofoam. He was lethargic, throwing up, and in critical condition. We rushed him into the emergency vet, where they ran a complete checkup, and preformed stomach ultrasounds. They decided to keep him overnight, where they ran several more ultrasounds, and kept him on IVs. In the morning, they transferred him to the local vet, where he had surgery to get the styrofoam removed. We were so worried he wasn’t going to make it, but due to their well trained staff and immediate actions, he remained stable overnight. They even kept us updated, which definitely helped alleviate much of the stress. 5 days after surgery, he was acting off again, and we were told he needed to go back to the emergency vet immediately, as his intestines may have been leaking. In the car, he seemed to have passed out, so they took him in immediately. In tears, we thought we were going to lose our baby. Luckily, he was just dehydrated, and was safe. They gave him IVs, and a new prescription diet. Once again, they kept us updated every step of the way. They kept our baby alive, and had an incredible, compassionate, and empathetic staff. Like all vets, it was pricey, and the wait could be a little long, but nothing we wouldn’t do for our kitty. The pictures are our kitty Edmond today, at almost 2 years old!

posted: 03/12/2023

I am at this vet right now. The staff, everyone except the actual doctor on duty, were amazing. However, the doctor is a horrible communicator and is not amiable at all. She presents you with two options. One is super high with all the test. The lower bill still has a lot that isn't necessary and can be done at our regular vet in the morning...like worm medicine. She has no patience with questions about the medicines, why they are important, and talks over you instead of listening. Her tone is condescending like she thinks you are ignorant and a simpleton who is not taking care of your dog. When I spoke to her, her body language was hostile. She was obviously stressed out and tightening her hands, not making eye contact. I will never take my dog here again just because of the doctor.

posted: 07/19/2023

We were able to get in at 1:00am Alex was great...Cheech has a ruptured mass on top of his head the size of a golf ball that wouldn't stop bleeding 😔 they help us slow down the bleed and sold us a no shake helmet 🪖 so that we could make it through the night until surgery at our vet 1 day later. The veterinarian was awesome he was very helpful and they went out of their way to help us to the best of their ability with out over charging us since he needed surgery 💚 after hours emergency vet care $56 we need the helmet 🪖 for after surgery today anyway so it was a smooth and wonderful experience for the Thomas family and our Cheech 💯

posted: 08/17/2023

10/10! Dr.Owens was incredible. She went over diagnosis and treatment with great detail. All staff was very attentive , special shout out to Heather and Kio in the front. Also shout out to the sweet tech (I didn’t get her name).

posted: 08/30/2023