Thrive Pet Healthcare Midtown

I absolutely LOVE this pet healthcare clinic. Every one in the office from the receptionist all the way to the doctors. Everyone is so friendly & kind. I always feel that my pet is well looked after & treated with care. Their pricing is very reasonable & they also offer an affordable membership that includes lots of pet healthcare perks. It’s the best of both worlds! I always have peace of mind bringing my pet here & you would too. xx

posted: 11/15/2023

Dr. Tanner and Z were the staff I had today. They both, plus the receptionist as well, were AMAZING. They are so kind, and the doctor took time to explain everything to me and let me ask all my questions. I felt very comfortable having my dogs there for care. I will be back for any future needs!

posted: 09/30/2023

Had an appointment for a newly found kitten for a week and a half (it was the soonest appointment time we could get) to only have it cancelled via text 2 hours before. I had already made accommodatations with my work and moved around things to make sure I could make this appointment. When I called back to reschedule there were no options within a week except for next day in the middle of the afternoon. The associate over the phone said it was due to a power outage and was very rude. I understand things happen out side of your control but you should try to work owth clients, specially when the cancellation came from the vet. As I mentioned, it's a found kitten and waiting another week to see a vet is not an option. The person over the phone didn't ask for any information and didn't seem to care. It was definitely a terrible first impression for a first visit when expecting to find a vet for a lifetime. I ended up keeping the appointment cancelled, and made an appointment with a local vet with better reviews and a nicer associate over the phone.

posted: 10/05/2023

Buyer beware! I’ve asked for an Area manager to call me. I don’t need apologies of how you’ll address the situation as a response. Your offices are busy, hiring more staff to give a personal touch to the communication or provide timely communication would help. I needed my dog to be a priority, a simple email response and record release and you would have a happy customer. You can find my name in you Atlanta Midtown database. Some care, the business operations needs work. To get a call back you must beg and go through a call center to send a message. It’s annoying playing phone tag and no one can answer an email either. My dog has had a hurt paw for a week and I was told they could give him a steroid this week if the pain meds didn’t work. They didn’t and I can’t get a response. I can’t get my X-rays or blood work. The vets care but they are so limited by the restraints. My poor baby could be better, but I can get an email response or a timely return call. I’m not asking a lot.

posted: 01/26/2023

Staff - amazing. Call center - horrible. I ran 10 minutes late with my sick dog and they did a quick exam and were able to prescribe medicine to my dog. The staff was very nice and very friendly. I will be coming back there for sure. However, the call center representative was really rude and said that she would have to reschedule my appointment for being five minutes late. Horrible customer service for the call center.

posted: 09/19/2023