Cliftwood Animal Hospital

I started to write a bad review to keep people away from my vet! Dr. Kessel and staff are amazing. I’ve never met a better vet. And she’s the preeminent vet in North GA for pregnant dogs, csections, and IVF. We’re luck to be able to take our pets to Cliftwood.

posted: 06/18/2023

The office staff is horrible. Tritia, the new girl is an airhead and the manager Andrea is a female dog for lack of better words.. These 2 staff members sucks at customer service. I called with an emergency only to be challenged by Andrea, the, female dog. Instead of hearing me out, she wanted to argue with everything that I said, which had nothing to do with her. I initially spoke to Tritia which whom I had to explain my reason for calling multiple times. "I came in last week and my dog was seen for an ultrasound and was set for surgery the following week, and she delivered 3 pups over night which have now passed on. My dog is in labor and I need help" The 1st time her reply was and how can I help you?? 2nd she says have you been seen by us before.. and the last time she puts me on hold for Andrea to take over the call. I then explain a 4th time to Andrea who wants to argue and challenge everything. She took everything so personal as if I blamed her for the unfortunate incident. Ive never been met with so much opposition when seeking help. As Im explaining to her whats going on she started talking over me. Then said I screamed at her which I had to explain I do have a disability, but she couldn't hear me because she was talking at the same time as me! She then says why didnt you seek emergency attetnion.. HELLOOOO!! That is why I called them in the 1st place. After I explain about the babies passing she says "we didnt have anything to do with the breeding".. Huh??? I never said you did.. I wish my regular vet was not on vacation. She tells me to come, then calls me back and tells me to go someplace else. Thats when things became ugly. She is very unprofessional and too sensitive to work within the service industry. Also she is not solution oriented, she wants to battle a paying customer.. I arrive at the vet and now the vet is too busy to come out and talk to me because its no telling what she said to her.. But At least you will see this at some point. Thanks for nothing. The only person that did her job was the lady with the jet black hair. Thank you for being proactive and listening. (Sorry, I didnt get her name)

posted: 07/24/2023

I’ve been at cliftwood for over 2 years now. My extended family also goes to cliftwood and that’s how I was able to find out about them. To say they’re amazing is an understatement. I’ve cried tears of sorrow, joy, desperation there and the office staff as well as the doctors and techs have always listened and assisted in areas where I could not when it comes to my fur babies. Whenever I’ve had an issue with my pets, I’ll call and they’ll always find a way to see me whether that’s squeezing me in for a drop off appointment or seeing me in a room. Whenever I’ve had a pet emergency after hours that require a vet hospital, like blue pearl, I’ll have a staff member, typically Rebecca, calling me asking me if everything is okay afterwards. That level of sincerity is a rarity. With a heavy heart, our family has moved to a different area but we will always treasure the experience we’ve had at CAH. We’ve had so many services there, check ups, biopsies, neutering, reproductive services, non-emergency visits. They’ve been so key on making me understand everything and emailing and updating me. Thank you CAH from the bottom of our hearts! We (Tom, Jerry, Jax) as well as humans love you!

posted: 12/17/2022

Hands down the best veterinarian clinic in Atlanta. They have always been extremely helpful, professional, and provided exceptional service. My babies are healthy as they can be. THANK YOU !!

posted: 09/07/2022

If you are a first time breeder do not use this veterinary I had my English bulldog c-section done here .After the surgery they said one puppy died which I never saw I was walking behind the doctor trying to get some answers about what to do when I get home all I was told pay the bill on the way out .these people seem to be only interested in money.

posted: 08/24/2023