Gardner & Hydrick Veterinarians

Dr. Haley was so helpful, kind and informative. My dog had an after hours emergency and we are so grateful for Dr. Haley and her services. She was able to do the blood testing on-site that we needed. We had results within minutes. Dr. Haley even called the next day to check on my dog’s improving status. I cannot thank her enough for her kind, compassionate heart.

posted: 07/11/2023

Kaitlyn at the front office spoke with my husband twice about his service dog. He explained to her that when we lived in NC, we took his service dog to the vet and had him heart worm tested. He told her that we have been told by previous vets that he needed to be retested every year for heart worms before prevention was prescribed. He asked her if this was their policy. He also expressed that the last test our dog had was negative and since then we put him on consistent prevention. She told us that as long as we had documentation of the consistent prevention and documentation of a negative test they could prescribe him prevention without seeing our dog. He called the morning of 7/6/23 and spoke with Kaitlyn again to make sure that it wasn’t necessary to bring our dog with us. She insured us that it wasn’t necessary and to bring the documentation we had with us and that it would be enough to purchase the heart worm prevention. We live on the other side of town and drove 30 minutes away just to be told that the information we were given was incorrect and that we would have to bring our dog in and pay for a heart worm test in order to receive prevention. While there my husband explained the situation and the conversation he had with Kaitlyn. There was no apology nor acceptance of the misinformation that he was given. Instead he was told by another employee that the reasoning behind him needing a retest was because even though he’s on prevention, he can still get heart worms. He thought this was the case but Kaitlyn told my husband twice that they would prescribe prevention without doing another test. We have a total of three pets and would of loved to use this clinic and spend our money with them but after this experience and the misinformation and uneducated staffing, we’ve chose to use bush animal. Hope this review helps the owners/management choose better staff and prompts them to better educate them on their policy’s.

posted: 07/07/2023

Daisy Mae, our lab, is treated with love and respect by all of the staff and vets here!

posted: 03/29/2023

Took my puppy there and it was a great experience. Would definitely recommend this office

posted: 06/08/2023

Everyone was nice, my pet was taken care of on short notice and I wasn't overcharged.

posted: 05/17/2023