Lake City Animal Hospital

If I could provide less than one star, I would. The follow-up from this animal hospital is abysmal. I understand being busy. I understand having a lot of patients and incoming demand. As an IT professional, I deal with this in my own day job. What I don't understand is, as a customer, having to call three or more times to try and acquire medication for my dog. This is not the first time we've had terrible follow-up and promises to receive text notifications or indication that my dog's medication is ready. The first was for pain management for my older dog. It took me well over a week to procure his medicine to maintain his pain management. I had to call this animal hospital five times and then physically walk in myself to get my dog's medicine. This time, I called a week in advance to try and procure anxiety medication ahead of the July 4th weekend. On Saturday, I was told we would receive notice once the Vet was in on Monday and the prescription approved. I got nothing. I called back Thursday to follow-up. Apparently the woman I spoke with at the front desk didn't make a note and didn't follow up with the vet. I was then told they would do the same - seek approval and then notify me when the medication was ready. I was also told that if I did not hear back in 24 hours to reach back out. Today (Friday) I did exactly that and the medication is still not ready or even approved. I am deeply frustrated with this experience. There is no accountability in this office, and it seems like all I've gotten is a shrug and "well, we'll get to it in a few hours when we get to it." I won't be going back to Lake City Animal Hospital, which is a real shame.

posted: 06/30/2023

Great work getting my big knucklehead back in order after injuring his paw. Murphy is terrified of the Vets at first however the techs and nurse / doctors always calm him down. You can be assured your pet is in great hands with these animal loving doctors and staff

posted: 06/13/2023

My dog was my best friend and saved my life more than once. I brought her here because they had always been good to us. From the moment I walked in to check her in for a lame front leg this experience was different. In hindsight I should have walked away and chosen somewhere else, but I didn’t trust my intuition. The way that I was treated while my best friend was on her death bed was deplorable. They didn’t start treating me with real understanding until I had made the horrible decision to end her suffering. They called to see if I wanted to try and get her to eat which I did and when I went in it seemed as though no one had seen her all day. Her skin was cold and she was limp all over and wouldn’t even pick her head up. Her condition had obviously worsened and they told me she was still the same. Which was a lie. I asked for someone to come and look at her. The technician who came to the door didn’t want to even touch my girl. She kept telling me that I didn’t have the funds for another examination fee and argued with me the entire time until I had to tell her to leave me alone with my dog. I have been talked down to and ignored the whole experience. I made the decision to let her go and stayed with her until the end and when I walked out people were laughing and joking and the candles that are supposed to be lit so that people know someone is going through the process of letting their loved one go were not lit and so no one was respectful of what I had just gone through unless they were in the room with me. This experience was hard enough, they just made it so much worse. Now they will probably respond to this review with a copy and pasted “we’re so sorry for you loss. Please contact blah blah blah to discuss your experience”. If you love your pets, do not trust this place. They have changed and I’m afraid they will never be the same. I do appreciate the few people who did treat me with kindness, but I do not appreciate the looks and whispers and disagreeable attitude of every other person I came across in that building. Edit to add: it’s been 2 weeks since they commented their condolences and said someone would be in touch. I’ve come to the conclusion that must have been a lie because I haven’t heard from anyone. I still miss my dog every single day and I regret more than anything not taking her somewhere else for a second opinion. There will never be a time where I won’t regret that decision and I encourage you not to trust this place at all costs.

posted: 07/24/2022

Great experience overall. They didn't push me to give my dog a scene that she doesn't need and when I requested to be in the room while they gave her the shots and drew blood they were totally fine with that.

posted: 08/23/2023

I have been a client with Lake City for 25+ years. In those years they have been there to celebrate new pets, provide excellent care and help me through the difficult goodbyes. I highly recommend Lake City to anyone needing pet care.

posted: 05/04/2023