Crystal Springs Veterinary Clinic, PA

2 years later and still heartbroken about the fact that we brought our dog here every month for 3 months and the vet never listened or did a full exam. Er Vet finally told us he had Lymphoma. He died within 24 hours of us finally finding out. I could have saved him or at least saved him some pain. Never take your pets to this woman. NEVER.

posted: 08/22/2023

This clinic, I can not even describe the pain they caused my mother today. She is trying to put down her dog of 16 years who has deteriorated rapidly as of late. She spoke with the receptionist at the clinic no less than 5 times today. The original receptionist gave her hopeful vision of a quiet time to say goodbye to her beloved companion. So much so that she stopped calling other clinics and started to say goodbye. From that point on through subsequent conversations the office staff changed the perimeters from a end of life care visit, to an end of life consult with an exam which is reasonable. Then again shortly before the appointment, which several family members had rerouted to be at, the appointment became a medical visit where the vet would be able to prescribe medicine and lifestyle changes. My mother who had been told one thing at the start of the day was at a loss. The result was then one of the staff of this clinic, deriding her for not wanting to care for her pet. Mind you this is a dog who has always been in good health, and who has had consistent medical care documenting the steady decline of a medium sized dog 6 years over life expectancy. This clinic and its insensitive, rude staff, took one of the worst days my mother has had in a while and added guilt and derision. I honestly don't know if this is a bait and switch that they run often, or they just felt a special need to be hateful today. I can tell you under no circumstances would I send any pet here. Any vet will tell you that a peaceful end of life is the best gift one can give to a beloved animal. This place seems insistent on prolonging the misery of an animal to puff its own pockets. Any vet that would allow their staff to behave in such a manner is unworthy of the title or a trusted business name. Stay away.

posted: 04/19/2023

I have nothing but great things to say about Crystal Springs Vet Clinic . When my older cat Sharky got sick they did everything they could to help him . When he was at end of life , Dr Gayle and the rest of the staff were so sweet and so kind and gentle with my sweet boy Sharky . I definitely recommend them .

posted: 08/04/2023

Maxie was well taken care of. The vet talked to me and explained clearly the exam n my questions. The staff is so nice, Maxie lives them.

posted: 05/09/2023

Dr.was very attentive to my kitty's needs.she diagnosed it spot on and put her on medication. Office staff very friendly and facility clean!

posted: 05/03/2023