Banfield Pet Hospital

I have been bringing my dog here for over a year even though this location is almost 1 hour away from home. I have always had a good experience with the staff and the doctors. Also the Wellness Plan has help a lot when it comes to his Comprehensive exams, Vaccines and Labs. Very satisfied with this location. This time around Dr . Ezequiel Montanez-Rivera and his assistant I think her name was Sarah were really helpful and knowledgeable and were able to care and resolved my fur baby issues, very communicative as well since I did a Drop-off. Thank you!

posted: 10/14/2024

I’m writing this from the parking lot as I cannot believe how amazing this location is! I tried to get my dog Lily into a visit at her usual vet as she was sick multiple times throughout the night, but unfortunately they couldn’t get her in; however, they recommended I call the Winter Springs Banfield location. I called and spoke with multiple great people including Taylor and Dr. E (and I’m sure others but I can’t remember all their names!) but the absolute hero of my day today was Sarah who talked me through Lily’s symptoms, got approval from the Dr. I could bring her in today, and was so genuinely nice, helpful, and patient with me. the office was able to get her in and out in just a few hours and gave me detailed instructions on her recovery and medicines. Sarah’s kind demeanor reduced my stress significantly. Although this isn’t my usual location I will absolutely be adding Winter Springs as a usual after such an amazing visit. Thank you to Sarah, Dr. E, Taylor, and everyone else who helped my dog (and me!) feel so much better today!❤️

posted: 08/31/2024

The staff is nice and polite; they deserve more stars. However, we were charged nearly $1,200 for essentially a constipated cat. We brought her in because she was obviously in pain and told them she had trouble with a small BM earlier in the day. It's hard to believe that X-rays and blood tests were required to diagnose this. When we picked her up we were told she had a large bowel movement and that pretty much solved the issue. They seem more interested in selling their monthly cost care plan and to me this felt like we were charged more because we did not want the continual care plan. This is my opinion, check my profile, I am a regular contributor with very few low star reviews.

posted: 08/06/2024

I thank the staff at 5864 Red Bug Lake Rd Bay #5864, Winter Springs, FL 32708. Yesterday, I took my girl for a dental cleaning. They understood that my Luna suffers of separation anxiety and did their best to clean her teeth first time in the morning allowing me to pick her up early, within the safe observation time frame. I feel they prioritized her due to her anxiety. I appreciate it very much! By the way, I am not sure Dr. Eskander performed Luna’s cleaning yesterday, but he is an amazing doctor.

posted: 03/20/2024

Horrible service. inoperative people. They wanted to charge me more than the plan my wife signed up for. I supposedly went to look for her and lost 2 hours of my work due to their ineffectiveness. They said they took x-rays but when I asked them for the file to have it as a backup for my insurance they told me that the system crashed. A shame for staff and company. A complete shame . Atte..The Ginger Dog father. They will know who I am

posted: 07/26/2024