Wesley Chapel Veterinary Clinic

Called about getting my pet a new appt. Lady was incredibly rude. Told me they weren't taking new patients and didn't offer to assist in anyway. Definitely not a place I want to take my pet!!!

posted: 09/12/2023

First off I would like to recognize that they finally hired a new receptionist Cheyenne and she is wonderful. Unfortunately the other staff is quite dismissive, on our most recent Vet appt our kittens were diagnosed with Giardia and prescribed medicine. (Tuesday appt) That day we left with a tiny bottle supposed to measure 4.5 ml of medicine giving .2 ml every 12 hrs for two kittens for 5 days, when I received the bottle (small bottle on the left on picture with line marked where the medicine was filled to) I questioned if there was enough and the vet tech laughed and said it was a 10 ml bottle and there was enough, feeling like nothing would be done we left. On Friday morning there was no medicine in the bottle and we still needed it until Sunday morning. So my boyfriend called up and got a refill (tiny bottle in the middle of picture with line marked), Friday night I couldn’t hardly get anything out but managed after struggling for about 15 mins, Saturday morning same struggle and decided to call back and speak to Dr. Lucado myself, I told him the situation but felt very dismissed as he said this is what they always do with the bottles and syringes and I explained again with these bottles I could hardly get anything into the syringe and just to note it is not just a liquid medicine it is very grainy and sticks the the sides of these tiny bottles. I told him again I voiced my concern the very first time and he said the only thing they could do was prefilled syringes because he didn’t want me using the medicine for longer than prescribed dismissing what I was actually saying and in no way did I say I was doing that, I just very literally wanted enough medicine to give my kittens they needed and not have to call them up every two days. During the conversation and as I was speaking about coming to pick them up he hung up on me. After this situation I decided that we would look for a new vet as it not the first time we’ve had a bit of a negative experience with this place. The bottle on right is the medication I picked up today Saturday (also it was supposed to be prefilled syringes but we’ll let that go) and it clearly says 5ml of medicine in a very easy to use bottle unlike the other two, decide for yourselves from the picture but the one on the left definitely doesn’t look like it had that much medicine in it from the marked line. And if you have easier to use bottles for this type of medicine why are you making it difficult for your clients that have to actually give the medicine to their pets. I understand Dr. Lucado isn’t the one actually dispensing the medication and that is his vet tech Jennifer’s responsibility and if she did it correctly the first time not the third we would not be in this position. Also the syringe I received today was actually marked to the .2 ml line included in the picture because I guess I’m stupid? You need better staff plain and simple.

posted: 12/10/2022

Awesome all the way around. They treat your pet as if it were their own. Friendly, patient and knowledgeable staff. Reasonable rates and even offer a low cost vaccination clinic day. I travel almost 40 minutes past many other veterinary offices to bring my pets here. Highly recommend.

posted: 09/02/2019

May 2023 update: new receptionist was not very customer friendly, getting information out feels like asking for favors & seems like she’s doesn’t want to be there. July 2022: Fairly easy to schedule, friendly staff, nice nurse and doctor. We did have to wait for about 15 min to see the doctor and our dog didn’t seem to love the nail clipping but not sure they could do much about it. They gave him a treat though! And they were out of a combo medicine (worms & flees/ticks).

posted: 05/19/2023

So glad we found this place! We are very pleased with the service and Hennessey actually likes to go. This was not the case where we’ve previously been. 75+ lbs and I’d have to carry him in. At this clinic everyone is friendly. You can tell they genuinely like animals and their jobs. The Wednesday walk-in clinic from 9-11 that is offered for shots, nail trim, etc…is wonderful. My dog has extreme allergies so this clinic has really helped to make it more affordable. Appointments are available and easy to schedule. Give them a try! I suspect you’ll be equally as pleased!

posted: 10/29/2022