Vetco Total Care Animal Hospital

I never write a review thats bad, things happen and I usually just ignore it. I am a very reasonable person and understand I will not always get the best news at vets or even doctors and know that its not the doctors fault. But this place had me shaking and leaving there crying. The guy that was working as vet tech and front deck was AMAZING and thats why I even gave one star. The other vet tech and vet were awful. When the vet tech was going over why I was there I wanted to be honest and tell her I gave me dog my other dogs prescription food., and she said " thats like If your other dog is on chemo and youre giving them chemo to a dog that doesnt need it". Doesnt sound like a big deal but she completely turned my vulnerability into a power trip for herself. Very condesending. Then the vet walked in almost two hours later and said two words then said " dog needs to go to the ER", I thought this place was emergency service by the way. The Lack of empathy and compassion this place had (besides the nice gentleman working multiple postions)is absurd. When youre dealing with people and people with their pets you should have some type of empathy and compassion.

posted: 08/14/2024

My dog has been here multiple times and it has always been great particularly because of the vet techs! They're always so good to my dog. But, yesterday was just perfect. I was really nervous because my dog had been sick for a while and Jayma calmed me down. She was very informative and kind, and more importantly, she treated my dog like her own. My dog was so calm with her, she even accepted cookies (she never does from strangers), gave her kisses, and even took a nap! At the vet!!! Dr. Carroll was also amazing. It was our first appointment with her and for the first time in forever I felt like a vet actually cared and took the time to sit down on the floor with me and my dog! If you're nervous about people mistreating your pet, this is the place to go! They'll be patient, acommodating, and gentle.

posted: 07/24/2024

Great vet, great staff, tried to really help me make $250 go far for a dog that is not my own ( belonged to an elderly dementia patient). I spent more than $250 but I really, really appreciate their willingness to be helpful to me and be useful for the sweet dog. They really care about the animals!!

posted: 06/25/2024

The lack of transparency and miscommunication within the staff is highly unprofessional and misleading. It is regrettable that their actions appeared manipulative and they failed to properly inform me about the procedures being conducted on my dog and administrate vaccines that I clearly declined. Also give her flea medicine that I did not approve of. It is regrettable that we placed our trust in this company and expected them to act in a fair and honest manner when purchasing our beloved pets, which we cherish as if they were our own children. After being deceived in such a manner, I now have doubts about this establishment's ability to provide proper care and act in the best interests of my pet. My older dog was unable to move the next day after becoming stiff, and was crying due to vaccine and the harsh treatment and aggression of the staff.

posted: 07/10/2024

This Place is trash, Don't bother writing down any details for your dog online before the appointment, They won't look at it and prepare themselves for how to deal with your dog. They have a male vet there right now Who seems to be terrified of dogs, Because he refused to do the appointment with my dog after she barked at him. He just flattened himself against a wall.And started stuttering about About a reschedule with a different vet. Definitely The most disappointing and unprofessional experience i've had in any vet.

posted: 08/13/2024