Hagan's Pet Resort

I can't even express my gratitude for this veterinarian. They've literally kept my dogs alive and well for years, when other veterinarians suggested the worst.They charge next to nothing, because they actually care about animals. I'd give then a million stars if I could. Litteraly life savers.♥️

posted: 06/16/2023

My wife and I have been regularly boarding with Hagan's Pet Resort for over 20 years (Christmastime and occasional other times), and overall we've found them to be wonderful people, polite and responsible. For reasons that remain unclear to me, we've been frustrated to find (over the last couple of years) that one or both of our dogs would return home with some kind of small infection (typically "pink eye" for dogs, whatever the technical name of that is). We handled those instances case by case, following our vet's subsequent prescriptions and solving the problems ourselves. "These things can happen," we'd say to ourselves. Most recently, however, one of our dogs came home with some type of more extensive issue which had us quite worried. The photos of our dog (after returning home) are what's attached with this review. They are not edited in any way. After an ultra-early morning visit to our vet, complete with steroid injection and steroid prescription, I called Hagan's to report the situation. I began by reiterating my long time respect for the people and institution of Hagan's, and I made sure to praise all of those people who'd (always) so kindly helped us over the years. I was referred to Rob, in the clinic, to handle this matter, and I explained to him that I was appreciative of them but very concerned by the recent changes we'd experienced in boarding (and very concerned for the health of our dog). Rob wanted documentation from our vet regarding the incident, and we connected our vet with Hagan's. Our vet indicated to them (and to us) that the most likely cause was that our dog came into contact with some type of chemical or substance while there which caused the reaction we saw. It was quite scary. Eventually, I communicated that what I wanted was a refund for the cost of (that one of) our two dogs' stay over Christmas. Since we believed that Hagan's should have noticed this situation and given our dog care before sending him home with us (as we'd indicated in our contract with them), and since it shouldn't have happened at all, we felt that this was a fine and fair way to put the situation behind us, allowing Hagan's to rectify whatever they needed to, and allowing us to hopefully feel good about Hagan's again. We'd never made any such request of Hagan's before, and had no interest in punishing them. We just wanted to feel that this business would honor us in the way we would honor someone else. What Hagan's decided to do instead was mail a check for $65 to pay for the cost of our vet visit. On the phone just now, I told Rob that I was expecting they'd reimburse us for half of our Christmas boarding fees as I'd requested. Rob replied that the $65 was what he was authorized to reimburse and that my wife (who'd followed up with Rob after our initial conversations) had seemed "perfectly ok" with this. I explained that she'd not said anything to this effect at all (verifying that with her), and I said that I felt I needed to share this review with others after waiting for nearly two months for a more honorable resolution. Rob replied that I was welcome to share whatever I wanted, but that any sharing of such things on "social media" might mean I'd be hearing from their attorney. Wow. I suppose the best thing to do is just let people process this story as they wish. I've done my best to relay it accurately and fairly, and it makes me very sad to have been talked to that way. To be clear, it wasn't about the money for us. Our bills were paid in full, like they always are. It was the earnest gesture -the honoring of goodwill and loyalty over the years, saying to the effect, "Hey -we're so sorry this happened. Let us give you your money back for this particular dog on this particular stay, and we'll make sure to review our own practices to avoid this situation and be better in the future. Please come board with us again." To which I'd have likely said yes. But, being threatened with legal action for sharing my honest experience is quite a different gesture indeed...

posted: 02/24/2023

I didn't get photos but the vet is amazing place for your pocket and your animal because if you love them like you're own kids then you want the best for them they have u here the only place I will take my furry friends to....

posted: 09/12/2023

I have been coming here with my cats for at least 10 years and I have the greatest confidence in Dr. Brodie. The cost of veterinary care here is also very reasonable.

posted: 08/25/2023

We have taken our little dog to Hagan's four 20 years. First dog we had and now #2. They r wonderful! Would never go anywhere else.

posted: 06/24/2023