VCA Central Park Animal Hospital

I have been taking my pets here for over 10 years. Nala (RIP) Gizmo, Winnie and Georgie all love the techs and the doctors. We love Dr. Buela, she has been our preferred doctor for each pet and every visit for years. The staff went through some growing pains after COVID but they are back to operating as before. About 5 years ago my 6 year old pug was showing very weird signs that got brushed off at her first visit by a different doctor. We called again and asked for Dr. Buela, as soon as she saw our pug she knew that something was very wrong with her, after a few test she determined that our girl had a pinched nerve or even a spine injury. She referred us to a neurologist that specializes in canines in Miami, we fled to Miami and were able to admit her where they determined she indeed had a spinal injury and would need immediate surgery if we wanted her to not lose any mobility. Long story short, Dr. Buela saved our girl time and time again and without her we don’t know what would have happened. Dr. Buela is sweet, professional and very attentive answering any questions. She is great with our dogs, they love her. Thanks VCA for always helping our babies!

posted: 10/12/2023

Spoke with a manager today the day after bad service. It seems they may make it right in a few days when they do I will give a new review. Update review: Everyone makes mistakes, and they tried to make it right, I can't ask for more than that. So, I changed rating to 3 instead of 1. I do not think this place would harm a dog and that it's perfectly fine to bring a dog here.

posted: 08/14/2023

WOW! Amazing staff at this location. They actually care about your pet , which for some reason is so hard to find at a vets office these days . The tech was so considerate of my dogs anxiety instead of dragging her to the back she actually sent the vet in the room to look at my dog . I can't even tell you the last time I physically got to see a vet do his job . What an amazing experience . Also took me in with no appointment even though they were booked . I will be coming here everytime .

posted: 04/02/2022

ABSOLUTELY HORRIFIC EXPERIENCE! LAB ERROR COSTS US SEVERAL THOUSAND DOLLARS - TERRIBLE COMMUNICATION BY MANAGER NAMED ALLISON! Must read before going here: My wife and I brought our 3 year old cat in to see Dr. Buela because he had been a little lethargic for a couple of days. This was his only symptom. We were never super worried that something could be seriously wrong. After doing a physical exam, Dr. Buela found nothing wrong with him. The following day Dr.Buela called us and informed us that our three year old cat was now in KIDNEY FAILURE! We rushed him to the animal hospital they told us to go to and we were absolutely distraught thinking our young cat was dying. After several hours at the animal hospital the doctor there called us and informed us that there was nothing wrong with our cats kidneys AT ALL. The doctor told us there is no way that this was not a LAB ERROR. A cat can not be in kidney failure one day and then totally fine the next. Dr. Buela also admitted it was a lab error. This mistake by VCA Central Park cost my wife and I THOUSANDS OF DOLLARS. The manager told us she’d call us back two Fridays ago and never did. If you bring your animal here it could cost you a month of your salary and when you question them about it they will ignore you. BE WARNED!

posted: 09/04/2023

I did not have a very pleasant experience with Dr.McDonald from the beginning of the transaction. She was very condescending, spoke way to quickly and showed not one ounce of empathy when it came to discussing my pet our any of my concerns. She disregarded majority of my questions even saying you can look it up online when you get a chance I informed her I was driving so I couldn’t research the info at hand and still gave a very generic description of the issue. Thank God with no help to her my baby is just fine God is good all the time. BLACK LIVES MATTER!!!!!!

posted: 05/30/2023