Royal Pets Market, Resort, Veterinary Center

As a long-time customer of Royal Pets Market & Resort, it saddens me deeply to have to write this review. We have used Royal Pets for grooming, boarding and veterinary services for years. Recently I made a vet appointment for my dog, I had to reschedule a couple times - once because my 8 month old son was in the hospital with double pneumonia and RSV and another time because I had an important work meeting come up and couldn't miss it. Each time I called ahead, hours ahead, to let them know. Finally I was on my way to the vet final rescheduled vet appointment that I actually took time off work for to make sure I could be there and not have to reschedule again. Unfortunately I got stuck in traffic on the way. Again, I called and alerted the staff and told them I would be less than 15 minutes late and I was less than 5 minutes away and just was stuck in traffic. They told me that they could no longer see my dog for her appointment. Mind you, I drive over 30 minutes to this location because I loved them so much. I was livid. But that's not all. After I was in my way home, after telling them I would no longer use them for a vet, I get a voicemail from them telling me that I've essentially been blacklisted and would no longer be able to use them as a vet unless it was same day service. I asked them why. They said that they have a policy that if you is 3 appointments then they can only offer you same day services. I was beyond livid at that point. I've never seen or heard of this policy before. If you have a policy then fine, but you need to make the customer aware of the policy BEFORE they are blacklisted. You need to COMMUNICATE your policies to your customer. I went from wanting to find a different vet to never wanting to use Royal Pets ever again for anything! It's heartbreaking and upsetting that they would treat a long-time customer this way. And it's not like I rescheduled for stupid reasons or no showed to these appointments. I was very communicative with them and they were not communicative with me. Will never use Royal Pets again and will advise friends and family to do the same.

posted: 05/29/2023

My dog was covered by a mid-tier wellness plan in the last 2 years. I received a reminder via USPS last week about her upcoming test. After an in-person visit, I've been scheduled for an appointment. When we went back for the test, they told me I didn't have a plan. There was a problem with the payment, which is why our plan got cancelled. As I wondered why, my credit card is the same, I did not receive notification from my bank of anything trying to charge me. It turned out that the prices had changed, I guess they needed my permission to charge the new ones. So my plan just got canceled. The same services are now only available in the most expensive plan for twice as much. This is a very shady business practice. As the economy changes, I understand that prices are going up, but this is not how this should be handled. Edit: I was wrong about the plans. The structure and included services of the plans have not been changed just the price.

posted: 08/07/2023

Been bringing my dogs here for years. Last Saturday my frenchie went in for a bath, nail trim, and anal gland expression. Two days later, I come to find out her anal gland has been ruptured and now it’s infected. I take her back to royal pets, where they then charge me 40$ to express her AGAIN, and an additional 160 for the vet seeing her, and meds. I’m all for paying for the services if this was out of the blue. But, one of your groomers messed up, never told anyone, and now my dog is in pain. There was no apology. Next time, fess up the same day and you won’t end up with one star reviews.

posted: 08/01/2023

I think they got new groomer there. Alex did Great Job on our first time puppy. Was not expecting that bc first time grooming for him, he is only 5 months old. But it’s came out Wonderfull !!!

posted: 07/07/2023

Fantastic Grooming Services! I used to trim my dogs at home and after a mishap with my dog flinching I knicked him. Never again. Searched around and took a leap of faith on them and have been returning back every time for my boys and girls grooming needs (4 yorkies.) They come out great everytime and Babara and the team know what they are doing. Even got my fidgety girl Lily to behave. Absolutely stunning team, price, and environment.

posted: 03/01/2022