Banfield Pet Hospital

My wonderful, active, lively puppy died 2am 24 August as he slept. He had af appointment with this place on 21 August. Please do your homework about this place. I can't cancel my account now that my puppy is dead and I cant seen to be able to talk anybody, other than billing, to discuss my loss and no one to be accountable fit what happened to Dusty. I came to the hospital and all they told me was someone will be calling me, well nothing yet.

posted: 08/25/2023

All those that helped me with my beloved cat Simon were so loving and kind. Wonderful caring group of people at Banfield Pet Hospital. I can't thank you all enough.

posted: 07/15/2023

2 weeks ago I made an apt with the office because my dog was sick and throwing up. When our apt finally came we went in the room and I spent 2 mins giving symptoms and the story of what was going on. The vet tech gave me a quote of $780 bill before the vet even saw him. I asked for a piece of mind. I wanted the vet to just take his temp and see if they really saw the need for all that or if he just needed some chix and rice for a few days. Instead she got rude with me and said my dog can’t “skip the line because the wait is a 3 hour drop off”. 3 hour drop off for my dog to get his tempature taken? This is disgusting. I have been coming here for 10 years between all my animals. They had an excuse with Covid soft drop offs and now they’re taking advantage. I pay $50+ a MONTH and they REFUSED treatment in my dog. They called the next day with the audacity to ask if he was okay. And when I said that I wanted dr seiler to call me so I can talk with him because the office is refusing my dog. They called back and said they had an apt 2 weeks from that day. I didn’t talk to the dr. I am not going to bring my dog back 2 weeks later from an upset stomach. Dr seiler also turned away another dog of minethat had to be put down because he was very sick and they refused his service also. They said the office “was booked”. This place is a sad excuse for a vet. More like a money hole without empathy.

posted: 08/16/2023

I used to be well pleased with Banfield. You have to leave your pet for hours and don't even get to see our talk with the vet. At least not at this location. It's difficult to get an appointment. When my dog was sick they couldn't see her for a week. I waited a long time to pick up my pet after being told she was ready.

posted: 04/17/2023

We are visiting from out of country and forgot our dogs allergy meds (it was snowing when we left)!. We called another vet before we found Banfield and they were not helpful at all!. When we called Banfield everyone from who answered the phone to who greeted us when we arrived to the vet tech were so wonderful. They originally wanted us to leave our Standard Poodle for a couple of hours, which we were not comfortable with, so they asked us to come back in 45 minutes. When we returned she was done and we had our usual meds she is used to taking. Would highly recommend and would definitely return if needed. Wonderful experience. Gotta love Florida weather with a dog!! May says THANK YOU!

posted: 03/08/2023