VCA Village Animal Hospital

On 5/27/23 My old Veterinarian from the other place was on vacation and I went to VCA for help. My dog was not sick or old.. Only 3 years old. She had ONE STITCHES LOOSE problem after being fixed from surgery. VCA gave no hope to try to save my beloved dog's life and my dog was put to sleep. A TERRIBLE CHOICE. I'm so SORRY I didn't wait for my old veterinarian to get back from her vacation. Now I've been heartbroken since.

posted: 08/31/2023

Today (4/15/23) our elderly cat Jack started to get worse. He’s been failing for a few months now. I called several vets and the emergency vet. Anyone who would see him couldn’t do it until next week. The emergency vet was so out of our price range. I called VCA and spoke to Maddie (I think!) and she was the absolute best. She worked with us on getting him seen today and spoke to the vet (I’m sorry I don’t know her name!) about fitting Jack in today. My husband brought Jack in to be seen and have him put him to sleep. He came home and said everyone was very sweet and compassionate and showed empathy in this horrible time for us. I just want to thank you guys for going above and beyond for us today and showing that empathy and sympathy for us and our 16 year old Jack. I really appreciate everything that was done for us today and I don’t think I said it when we got off the phone.

posted: 04/15/2023

My first time in at this location and not under the ideal circumstances. I am as happy as I can be with their euthanasia options. The staff was great and very professional, I was able to have the time I needed before saying goodbye. As hard as it can be, the staff was considerate and even brought in a little snack for my Senior Labrador before proceeding, that says a lot. Thank you VCA Village for your compassion and support, much appreciated 🙏.

posted: 02/08/2023

Had an emergency with my cat “Smokey” I called to see if they could squeeze him in, even though it was almost 6p.m. They stated they couldn’t and referred me to a local emergency clinic, while en route to the emergency clinic the vet tech called me back, she had actually saved my number and talked to the vet and asked if we were close and could bring him in! They went above and beyond for my kitty, they even stayed after hours caring for him that night, to the point the vet said “I really do have to send my staff home”. They did absolutely everything a caring vet staff could do, beyond what would be normally expected of them; and I’m happy to say thanks to their efforts my kitty was brought back from the brink and is loving his second shot at life! Thank you, Dr. Peterson and all the techs that helped Smokey.

posted: 07/25/2023

Initially, my review was very negative. One star. But the office reached out to me to try to make it right and give them another chance. As a dog mom of only rescue pups, I’m a big believer in second chances. I did go back for a second visit today. Doctors were switched, and my experience was beyond expectations. Now, a fair thought would be that it should have been right the first time, and while that’s true, this vet respected me and my experience, listened to what I had to say(it was an intelligent, respectful conversation) and went above and beyond to address my concerns. They did not have to do that if their reputation wasn’t important. But it is and I am so happy I went back! Dr. Spyropoulos is wonderful!! Andrea, the vet tech is wonderful!! The front desk staff are great!! Lisa, the practice manager was outstanding! My dog is in great hands thanks to the love and care rendered. Thank you VCA for doing the right thing and turning a negative into a positive!!

posted: 07/05/2021