Animal Veterinary Hospital of Orlando

Have been a client here since 2006, this is absolutely the best practice in Orlando if not all of Central Florida. Dr. Bruce and his staff are rock stars. They are always kind and professional and have given us the best care for our pets. Their pricing is fair and on point and you can guarantee they will never charge you for something you don’t need and they give you facts about your pet’s health very straightforward which is so valuable and appreciated. I absolutely consider the staff and Dr Bruce a part of our family.

posted: 07/21/2023

Philip is INCREDIBLE, he’s so kind, always smiling, empathetic, and charismatic. He makes going or calling the vet a wonderful experience, even in moments of distraught he finds a way to make you feel understood and his patience is beyond. Thank you to you and to the whole vet office for treating our fur kiddos with so much love. Dr. Bruce thank you for being kind and so informative to us and explaining everything that we need to do in order to make sure our fur kiddos are safe and healthy. Thank you all!

posted: 09/05/2023

Yesterday at around 9:14am I called to the clinic because my dog was acting odd and didn’t want to eat or move, they receptionist told me wait because she needed it to ask the doctor who was just getting out of surgery and a few seconds later she came back to tell to come right away which I did, as soon I got there there were other dogs waiting there and they asked me to go in right away because it was an emergency, the staff treat my baby (dog) like it was their own with so much care and love, the doctor came and he checked in her and it was straight to with answers and told what could possibly be and then proceeded to do some tests on my pet, after a few test he came back and told me what it was treated her and gave her some medication to go home last night my dog was back on walking and this morning she look so much better and like herself. Thanks to the whole staff and the doctor for caring so much

posted: 07/21/2023

The staff here are actually really nice, they are always loving on all the cats I have brought here which is really nice. I think they help out a lot and get you in pretty fast. Bruce gets your animal in and out which is cool too. I recommend coming here.

posted: 07/06/2023

Customer Service is not good. The people who handle the front desk answering the phones are rude. I asked a question is there a Dr visit each time you come to the Office and the lady acted like this was a debate and start explaining how you pay Dr visits when you visit your Doctor. I did have to refrain once again and state I am not debating I am just asking a question. This is the second time I have gotten a rude person to assist me by phone. I have been to the Office several times with my Pugs and it don’t get any better. I don’t know if it is just certain people they show high regards to them others. But I would say they are racist, arrogant and not so friendly. One time visiting the assistant to the Dr called my pet puppy pug a thing when referring to her. I didn’t say anything. I like to observe and see if what I am experiencing is true and it is. The Dr once told me that they are trying to ban breeding pigs because of sos and so and I am like okay they made the dogs and now they want to stop making what they made like if this is my problem because I have Pugs. Anyway I have tried and I will take my services elsewhere. Not gone continue to pay for services as if this is the only vet around. I just like to give everyone the benefit of the doubt, but when it’s repetitive and it’s the staff in general that is rude and unfriendly it says a lot about the Office as a whole and manner in which they treat certain people of color. All dogs and animals come in different colors that they see so we should not see color as an issue but that don’t stop prejudice practice like the Office staff and Doctor who leads by example. Blue Pearl May cost more but the service, compassion and empathy is 5 stars.Appreciate your call back Sonya to see if we were booking but no thank you. I have had enough mistreatment for my money lol

posted: 08/21/2023