Flamingo Road Animal Hospital

I had the worst experience and would never recommend anyone to go there if they want a health certificate for international travel. They caused me to miss my flight and having to book a new flight because they could not fill in the endorsement documents to USDA correctly. They screwed up 4!! times leaving no time for the USDA to get the documents back to me on time. They had the nerve to first blame me for giving them incorrect information although I had provided all the information via email prior to my first visit. On my visit they gave my dog treatments uncalled for because they were not knowledgeable about the requirements of the destination I was traveling to. I had to ask them to call the USDA to get first hand information. They also had the nerve to blame the USDA for the delay in getting the documents ready but an assistant at the vet finally admitted that it was their fault and that they had filled the documents incorrectly. All along Dr.Shultz did not once take my call and threatened me via email that she was not going to sign the documents. For this I had to pay $550 i.e. $150 more than the quote they gave me when I scheduled the appointment and on top of that a new flight, $900, and Dr.Shultman did not even have the decency to apologize. The arrogance of that woman is astonishing! So if you don’t want to end up paying $1450 for something that should have cost $350 then DON’T set foot in that clinic. They should not even have one star tbh.

posted: 10/20/2023

My mom and I absolutely love this place. Our dog Riley has been getting treatment here and the service is phenomenal. He was very sick at one point and is now back to himself. Thank you all for everything 😊

posted: 10/27/2022

I don’t usually write reviews but I just had to for this place, I brought my bunny in who wasn’t feeling well and everyone was so extremely sweet and genuinely concerned for my baby, and by the end of the visit she was already feeling better. Thank the Lord🙏🏼

posted: 09/15/2023

We just moved to Miramar and I decided to book with this clinic because the website advertised vaccines only apt. My dog Stella sees a specialist in Jacksonville, Florida where I am originally from for her IBD and gets routine testing done with a specialist to keep an eye on her condition. Because of this, and because she did a fecal test, ultrasound, bloodwork, urinalysis, etc., earlier this year, Stella really only needed updated shots so I could board her for two days. When I went to book online, the clinic had the option to book for vaccines only but the time I needed wasn't available so I called the office. When the receptionist answered, I asked to book my dog Stella for VACCINES ONLY and the receptionist confirmed there was an appointment available for VACCINES ONLY so I set the appointment. My fiancé works from home so he was able to run Stella to what we thought would be a quick in and out visit, however that was not the case AT ALL. When he got there at 2:15 for a 2:30 appt, he filled out all the paperwork, checked off "VACCINES", and waited to be seen. They took an hour to take him in and there was one other person there. At 3:30 when Stella was finally in the exam room, after they had supposedly read and processed all her paperwork, especially the form where he marked vaccines ONLY, the vet herself told my fiancé they would not administer vaccines without a wellness exam. He told them multiple times he isn't usually the one who takes Stella to the vet, but that she only needed vaccines because she had done extensive testing earlier this year. However, the vet kept insisting. Not knowing what to do, and not able to get ahold of me because I was at work, and because we were leaving for a vacation the next day, he agreed to the wellness exam. HOWEVER, in addition to the wellness exam, the vet administered so many diagnostic tests WITHOUT our authorization including a fecal test, IDEXX VetLab Station SNAP 4Dx Plus, deworming and bloodwork. My fiancé kept asking so this is all necessary to get vaccines? and the vet kept saying yes. I have had this dog for 4 years, have seen a few different vets for her given that I move around a lot for work and her condition, and have NEVER been required to get these tests done prior to getting vaccines. what I am MOST upset about is that veterinarian at this clinic saw that my fiancé was not familiar with the process, took advantage of it, and MISREPRESENTED that these diagnostic tests are part of the wellness exam. in fact, he told me that the doctor did the IDEXX lab AFTER the shots were administered. Clearly, these tests - especially the IDEXX Test - are completely diagnostic and not preventative even in the slightest and therefore are not part of any wellness exam at all. I have NEVER in my 4 years of having this dog had an IDEXX VetLab done on her. Even if they want to say that my fiancé agreed to the wellness exam, that was only a $65 charge. the $65 wellness exam + the vaccines I needed would cost me no more than $200. But, no, after all was said and done, we spent $440 on a yearly visit. I tried to call Flamingo Road Animal Hospital on 2 different occasions to speak with a manager about this. The first time, I called the same day on June 30th around 5pm. When the receptionist Natalia answered, she told me the manager would call me back. The manager did not call me back. I called again today, 7/5/2022 and Natalia answered again. this time I explained why I needed to speak with a manager and Natalia told me the manager was at the hialeah location and gave me a separate number. I called that number twice and no one picked up. I never leave reviews but the level of service at this clinic is disappointing and we feel taken advantage of. It is unfortunate it had to get to this point but we will be disputing all the unauthorized charges with our credit card. Hopefully this review will save someone $500.

posted: 07/05/2022

We had such an awesome experience here. Our dog was very very sick and the staff at Flamingo Rd animal hospital took such great care of her. She was back to her healthy self within 24hours. The entire staff from front desk to Dr and assistants was so kind and helpful and could tell they really cared about making sure our dog recovered. We are so grateful for their care and concern and will definitely be back for our wellness treatments.

posted: 10/26/2022