VCA Alton Road Animal Hospital

Dr. Anamercy Martin is great!!! She did more for my pets than the first two vets (not at VCA who wasted time and $$$). The staff is great and friendly. My cat was really sick and when I called, they had no appointments available for about a week. I emailed the the Dr and she took her dinner break time to see my cat the same day. For my sick dog, I would email the Dr all the time (with photos and so) and she would promptly respond as we tried to get to the bottom as to what was making him sick as we tried different meds to help him.

posted: 06/17/2022

This animal hospital is wonderful. They are open late and are so humane. You can tell they all really love animals. My dog was limping so I rushed her in as soon as possible. Dr. McKim did a thorough exam and saw her right away. I couldn't be more grateful for them seeing my pup so fast and being so kind through the worrying situation. This care is affordable, but most of all quality care. Superb staff. Thank you from Sasha and me!!!

posted: 07/26/2022

This place is great. I chose this animal hospital when I got my 8 week GSD. My vet was Dr. McKim who is amazing. Took her time to explain our new puppy journey to my bf & I. Made great recommendations and is so patient with owners questions. She is very calm and sweet. My puppy is always comfortable around her. Their vet assistants are also super sweet. I decided to also book my 8yr old cat an appointment here for a tooth extraction. My cat is not as friendly when in an uncomfortable situation such as a pet visit & he is a big, strong, chunky boy. He felt super comfortable with Dr. McKim, even laid on her paperwork and asked for cuddles. I feel secure taking my pets there & I'm happy I found this place. Prices seem relatively fair for the area and compared to other vet locations in Miami. Overall, I'm happy with the service & that my pets are safe & taken care of.

posted: 10/11/2022

The Veterinarians at VCA Alton have provided good care for my dog, and I am pleased with their work. The front desk staff, however, is a different story. Even though they are well-staffed, they are constantly disorganized and inefficient. Wait times in-person and on the phone are unnecessarily extended. Medications promised at a certain time are almost never ready. Most recently I called ahead to see if I could pick up probiotic. The front desk staff confirmed availability, and told me they would put it aside for me to pick up. Upon arrival just one hour later, I was informed that they had run out of the product well before my call. Just one more frustrating experience especially after walking over since parking at the location is a disaster.

posted: 05/01/2023

Not sure about doctors but service is just HORRIBLE! They do not respect their customers time! Got appointment 2 weeks ahead!! So 50 min to get there from Sunny Isles beach.. okay then at the register they did not mention that I had to wait about 50-70 min for a doctor!! Karl 50 min!!At this point they should have told me that they are running behind of the schedule which would be respectful! No they invited me into the room and I was sitting there 40 min then I had to go because I have planned my meetings and my day based on the apoitment time. I cannot just sit and wait for a doctor when I had my appointment done at a specific time. So ..And doctor never showed up! I just left and receptionist was like oh the doctor will be available at least in 20 min. So the wait time would be min 1 hour. Who does that? Respect people’s time! I just wasted 3 hour of my time and my dog didn’t get her check up. Never ever go there again. There are plenty of great vet places. So if you have nothing to do in your life then go and waste half of the day and pray to see a doctor!!

posted: 05/11/2023