East-West Animal Hospital

I'm going to start off by saying everyone here is very nice. But I would not recommend them. Their lack of experience and sense of urgency for my dog who had an aggressive type of cancer was an extreme let down. Also, this review is only being made after several attempts to contact them about an issue we had, which they have chosen to ignore. One of the issues was over a simple wrap job that my dog needed on her leg. I was charged $81, and the job was done so poorly that it made my dog's leg swell up twice the size (see pictures), so I had to remove it within an hour or so after it was done. When I asked for a refund, they said they would wrap it again, however, I did not want the same thing to happen again. I taught myself how to do it correctly within 5 minutes. We also had to find out own resources for surgery opinions and cancer treatment options. I had followed up about the refund again, also mentioning that my dog had unfortunately now passed away since she couldn't get the surgery she needed within a timely fashion (the surgery date was over a month after the initial visit, a week after she passed). They were nice enough to send a condolences card, but chose to ignore the part about the refund - so at that point the card was more of a slap in the face than helpful. I mean, it was really just a simple solution to make a terrible situation hurt a little less.

posted: 07/29/2022

I called this place looking for prices like most of us do and the lady would not tell me unlike every other place i called and they gave me they're price she wouldn't . While talking to her and her wierd attitude she had the audacity to ask me if money was a problem? Are you kidding me? She asked whats going on i said he isn't wanting to eat his dry food unless i put some wet food with it. My concern is that he might have stomach problems and only eats because it tastes good. Had nothing to say but whats wrong with giving him some wet food? Well nothing unless he has stomach problems i want to get him checked out. She then asked my four more times why giving him wet food was a problem and i hung up. Whoever i was talking to is completely incompetent and should not be handling the phone or in customer service. Next place i called was very nice and actually concerned about my dog and gave me a price. So i went there and had tests done and he does have a food allergy and gave me a prescribed food. I wouldn't waste my time or yours calling this place.

posted: 10/05/2023

Nice caring staff. Appreciate the thoughtful care from the vet and her staff. Was disappointed when I took Lucy to get fixed at a less expensive alternative. East +West were three times more expensive. Easy West would not confirm she had a heart worm negative test. I had to pay for an additional test. I thought that was inconsiderate, considering I am not wealthy. Just not nice. I've reconsidered and will take Lucy to another Vet. ACT, Tampa spayed Lucy. Inexpensive and excellent care. They do all types of Vet services at reasonable prices.

posted: 02/20/2020

Dr. Register is just great! I love that she balances both Eastern and Western medicine. She cares about your animals, and handles them with compassion. The techs and staff are friendly. (Joy is amazing!) Everyone is always smiling! My dogs LOVE LOVE LOVE being there - even my "stranger danger" lab becomes out going. Definitely our "other family doctor." 😊

posted: 08/09/2018

First time coming here. Got a recommendation from a friend. Dr Register was wonderful...with me and my senior pup. She gave me a clear plan on what we need to do to get my dog healthy. I appreciate her professionalism and sincere concern. I look forward to a great relationship with East West!

posted: 02/17/2022