VCA Augustine Loretto Animal Hospital

I bring my rescue kitty, Button, to VCA Augustine Loretto and they are so good to her. She has seen both Dr. Dawson and Dr. Smith and they both are caring and compassionate doctors. All of the techs are wonderful and take their time with Button. As an office, they are very upfront and honest with prices as well and allow you to be involved with the care plan. Button is always scared to get in her carrier and go to the vet but every appointment always ends up being easy. I would definitely recommend bringing your babies here ☺️

posted: 08/20/2024

I had to get my six month supply combo and the told me that my dog was due for yearly check up. They told me that I have to schedule an appointment before they give me the combo. And they tried to give me only for one month instead of six months and the price was $39 just for one month. My dog has been healthy for years and we never had any issues. Why they have to do a a yearly check up before they give the monthly combo! If it is necessary for vaccination to prevent any disease then I fully agree.This hospital must change their policies and do what is best for their customers. They should not force their customers to do things that are not necessary.

posted: 09/01/2024

This place deserves no stars!!! They told me they wouldn't see my dog anymore because they couldn't handle him during a nail trim, he's just a vocal Chihuahua, I didn't realize they only allowed calm dogs there. And then after they trimmed his nails, they tried to charge me $131 because the doctor came in and told me they wouldn't see him anymore and he needed behavioral classes🤣 This place is a complete joke!!!!! Please do not take your pet here unless u want to be completely ripped off!

posted: 08/11/2024

Such kind and compassionate wonderful care. They took great care of our very feisty but sweet “dog-cat” (and I mean feisty in his younger years - felt bad for the techs but they handled him great) when we have needed them. Sadly, we had to euthanize our beloved Mister on 6/19. He’s been with us for so long and through so much. They sent us the kindest momento and card, with his little paw prints and a lock of his orange fur. We got it in the mail today. It brought tears to our eyes. It is so nice, and bittersweet, to have something to remember him by like this, and also warmed our hearts that they did this for us. It really means a lot. Thank you everyone at VCA Loretto; your kindness is so appreciated. - Andrew and Katrina McNally

posted: 06/30/2023

Others are correct, staff are skilled and compassionate! Their hearts are in the right place 😸 However, my last two appointments I've had to wait 45+ minutes past my appointment time to be seen. Which is, as you can imagine, stressful for my cats. The clinic needs some administrative and internal changes.

posted: 07/04/2024