Arlington Animal Hospital

The office was extremely clean it smelled good and it was clean... I did not smell one animal and they had multiple cats that roam freely also the staff was very friendly very informative and I truly felt that they cared for my pet as though she were their own. they also cared about my wallet and did not try and price gouge, gave me the absolute best solution for the money I had. My cat was touch and go the staff and I where definitely scared she would not make it That night. We even got a call first thing the next morning... just wanting to make sure or Ginger was good and made it through the night. we will be bringing all of our fur babies back excellent service excellent people.

posted: 09/16/2024

Dr.N, Kat, Caroline and Kristen are the BEST! (No offense everyone else Kristen you always make us laugh/feel better even in tough situations). The entire staff listens to your concerns, keeps your budget in mind as much as possible, works you in last minute almost always when there is an emergency (as there always is in this large elderly pet household) and truly cares about the patients and their patients people. 10/10 recommend. Will continue to be a loyal patient parent with Dr. N at the helm, thank you guys for all you do for us! ❤️

posted: 09/21/2024

I absolutely love this place and all the people in it. They are so friendly and efficient. They are very gentle with my fur babies and can you can genuinely tell they love animals. They are affordable and make sure to go over all the pricing before you agree to anything. Best vet I've ever been to.

posted: 07/09/2024

Very rude and overpriced we were 18 minutes behind appointment schedule and they called to cancel like they are super busy no wonder in the place is always empty they just want to go home know it's Friday but come out 18 minutes I will find another vet ..After reading your reply yes I was upset but I never said another profanity I was only 10 minutes away when you guys call I asked if we can be seen and she say NO your customer service is very very rude I did explain to her that we going to be out of town for 2 weeks and we need the appointment for today. you guys need to be flexible a little bit about time you need to understand the traffic and sometimes situations people can make it on time if you did allow me to be there and wait another 10 minutes you guys will make around $250 that was what I was about to paid but I guess you don't want my business I already find another place that I will go tomorrow way better customer service ,way nicer over the phone when you dealing with customers everyday the person that should be in charge of the customer service should be a little more polite and flexible and understand that sometime like this can be handled different oh by the way when I make the appointment no one say that I the appointment will be canceled if I'm 15 minutes late that is another failure point on your customer service

posted: 08/30/2024

Was our first visit!! Took my Mini Aussie in for wellness exam and her round of shots. The Dr. was very informational and took time to explain everything she was getting and made sure I knew about pet insurance and gave me packets to take home! Also was very informational about how to keep pets health up to date and healthy. Definitely recommend!

posted: 05/22/2024