River Regional Animal Emergency and Referral Center

I am happy with my experience here. I had to rush my dog here at 6am with an emergency (first time I've been here) and as soon as we arrived the nurse and doctor took immediate action. They were calm, professional and caring, which helped immensely in a very scary situation. Every staff person here was very friendly. They called and gave us updates and were kind when we called for even more updates. They even called our regular vet to let them know what had happened and gave them all the final results. We were able to go into the surgical area to see our dog before surgery and everything was super clean and nicely maintained. In the end, our dog survived her emergency and we are very grateful for the staff here that saved her and made it an easier experience for us. Though our bill was extremely high, I'd highly recommend this facility in an emergency!!!!

posted: 10/19/2017

I had the most wonderful experience at River Regional Animal Hospital. The vet and staff, specifically the Veterinary Technician Kellie, were so friendly and professional and prioritized your pets first. They were very attentive, compassionate, and quick to handle the situation when my cat came in with a bloody and swollen tail. Emergency pet care is bound to get pricey, and they understood this entirely, so they were quick to come up with a more affordable "Plan B" that still took the utmost care of my pet. Once again, thank you to the vet and staff. I highly recommend taking your pet here for all veterinary related needs, and will undoubtedly be back.

posted: 06/20/2016

The staff here is so professional and friendly. My dog, Chance, has been here a couple of times. He just has problems at the most inopportune times. I feel like these people are the only people in Jacksonville that don't care that he's a pit mix. They just love him and they always take good care of him! Very clean facility and very resourceful. Helped refer us and give us advice on how to save money, too. Wonderful after hours facility.

posted: 08/30/2016

I had an unfortunate experience while dog sitting for my sister that landed us at river regional emergency center. Our experience there was in no way was anything but friendly and professional at the same time, from meeting a very pleasant young lady named Ayanna at the door, to Dr Holloway. Most places would automatically suggest costly tests or x-rays, but not here. They took a very thorough account of what happened combined with a very thorough exam and we were very reassured and explained in detail his findings and plan of treatment and made sure we had no other questions and made sure we fully understood everything. I would highly recommend them if you are caught in an emergency situation with your pet family member. Thank you very much!!!

posted: 05/29/2017

From our initial phone contact, to being greeted at the door by the staff through the unrushed consult with Dr. V, we had a wonderful experience. Everyone was courteous, demonstrated sincere concern for our pup and gave us thorough, easily understandible explanations. The after-hours availability, clean and attractive facility, expedited and personalized care were a bargain for the fees charged. They are a true lifesaver and wonderful asset in our community.

posted: 01/05/2017