Animal Eye Guys (Fort Lauderdale)

Jennifer answered the phone when I was freaking out about my dog! She immediately got me an appointment within less than 24 hours and helped calm me down to make sure I felt okay until my appointment. She was so sweet and kind and worked with me and was so knowledgeable. I am so happy with the customer service that I received here!

posted: 07/05/2023

Staff in Coral Springs and Ft Lauderdale are Nice and empathetic. Having said that, the facility outsources income calls answering and the calls are either not answered or it takes them over 15 minutes to answer income calls. How a facility which provides surgery can act in such a negligible way is beyond me. My dog had a surgery in CS back in June, during the recover period a few times I’ve tried to get a hold of the clinic, but the answering services would not pick up the phone. Fasting forwarded, my dog had an emergency on Thursday (rupture), I was asked by the ER Hospital to take him to Animals Eye Guys 1st in the morning. Since I had no appointment scheduled I started calling at 8 AM to make sure they had someone on site. I was on hold for the entire time I was driving to the Clinic (20min) and no one picked up. A few days later my dog was acting strangely. I called the general Number for Broward County, no one answered so I called his general vet, they put me on hold to try to get a hold of someone at the Animal Eye… Ft Lauderdale clinic and no one picked up the phone. I will finish the follow up appointments, but will not have my dog continue care at the facilities. A. Clinic that won’t answer calls is no good.

posted: 08/07/2023

My baby oops a Daisy hurt her eye and the Coral Springs office was open on a Sat Thank God. They were wonderful to her and she is healing with the surgery and eye drops. The staff was very caring:)

posted: 08/16/2023

My dog has cataracts in both eyes. One eye is advanced and the other still is tiny. In the beginning, my dog was ok. They prescribed me medication for maintenance. He was seen by 2 doctors. Dr Proietto was the last one; she was awful. Over the time, things went from bad to worse and this lady didn’t know what it was. She sent me to his primary vet blaming it as being something else. I listened and took him to his vet. He said it has to be something with his eyes. While that time, he got completely blind. Thank God I decided to change his eye doctor also his vet agreed, right away after so many visit’s to this woman with no results. I took Bruno to Dr Buss from Vet Eye Institute, he cured my baby in one visit. If I waited any longer he could have lost his eyes. I do not recommend this place to anyone!! Especially Dr Proietto, she doesn’t know what she is doing. You can see in the pictures before and after changing doctors. Do not go to this place!

posted: 05/16/2022

The staff and doctors are very friendly. The doctors are very knowledgeable and compassionate. However, the first visit is always expensive. But, they also accept Care Credit, which is wonderful!

posted: 07/30/2023