Banfield Pet Hospital

Diane is very rude when asking simple questions regarding your pet, my dogs shots expired she told me 5xs how expired they were after I politely advised okay I will pay for everything that needs to be updated and her response was “like I said”… learn how to speak to customers professionally I will take my dog elsewhere and gladly pay more if I have to. I hung up before I returned the negative back.

posted: 09/26/2023

We love BANFIELD! No matter which location we visit we are always treated with respect and compassion by our banfield team! They have a network of amazing doctors and nurses all across the country which puts my mind at ease being a family that loves to travel. Our wellness plans work at every location no matter the state! We have been apart of the banfield family for going on three years (starting with my employment there) and couldn’t be happier with them. As a client and former employee I would recommend banfield and it’s wellness plans to all cat and dog parents!

posted: 12/27/2021

I took my puppy here for his second distemper booster, as well as looking at his eye discharge that only comes out after he’s woken up and he’s had since I got him a month prior to my appointment. Before they even took him back, the nurse was pushing expensive tests and insurance on me. The doctor took him back to give him his shot and look at his eye, brought him back, and made us wait at least 20 minutes before we got fed up and walked out of the room to pay for the vaccine and leave. That’s when we were told he had conjunctivitis and needed a cream and antihistamine to treat. When told we just wanted to pay for the vaccine and leave, they kept pushing. If my dog had conjunctivitis, his eyes would’ve been swollen shut by this point and the discharge would have been all of the time. For the next two days after his appointment, he had severe side effects, including not being able to walk on his leg the vaccine had been administered to. For his post adopt check up and last distemper vaccine, he was taken back to the clinic at the shelter he was adopted from. Prior to the doctor taking him back, his eye was not mentioned. When the doctor came back in, she did not bring up his eye at all, however, I did ask if she noticed anything. She said it definitely was not conjunctivitis and she didn’t notice anything wrong, but she took another look. She ended up diagnosing it as eyelid entropion, a condition he was born with and there is no treatment for unless the condition is severe enough for surgery, which it is not. So had I believed the vet at Banfield, I would have paid money for an unnecessary medication and eye test. Also, after the exact same vaccine given at the shelter, my dog had only the normal, mild side effects and was able to walk just fine. I filed a complaint with corporate, which was sent to local management. Karen, the woman I spoke to, was incredibly condescending, and basically told me her doctor was not in the wrong and that she “was sorry I felt like I was being pushed to spend money.” Aside from basically telling me I was wrong, she did absolutely nothing aside from try to justify her hospital’s actions. Overall, I would not recommend Banfield unless you want to spend unnecessary money on misdiagnoses.

posted: 04/22/2023

We LOVE Banfield. Both of our dogs are on the Optimum Wellness plan. Very affordable pet insurance. Staff is knowledgeable and friendly. The vets are amazing. They really take time to converse with you about your concerns with your pet. They take time to offer up tips and helpful ideas to make life better for you and your animal. Also very conveniently located in our PetSmart for all your pet supplies. Bathrooms. Wheelchair accessible. OPEN ON SATURDAYS! Easy to get an appointment. I love when you walk in they have a personalized board welcoming your pet by name. I would highly recommend.

posted: 04/11/2023

We really love this place, but unfortunately the last time we went the vet we had, seemed like she was trying to sell us other services instead of caring for the dogs

posted: 09/23/2023