Polo Park Animal Hospital

Wonderful staff and quality care for my dog. There are cats in the waiting room so be prepared for them when you first walk in with your pet. They are normally just quietly sitting around, like cats often do, but wanted to mention it in case your pet will be on a leash and will get anxious around cats. Prices are reasonable and I never had to wait long once I got there.

posted: 08/24/2023

I cannot tell you enough how much I love this clinic. We were referred to them when we moved to Clermont and they have always been exceptional to work with. Beverly (babe girl) just had her spay surgery there on Friday and everyone at that clinic was caring and understood how nervous we were about having to leave her while we went to work. They are also so good to Lizzie. It is the care, compassion, and Dr. Jones will take the time to answer all of your questions regardless of how big or small they are. The ladies at the desk are exceptional as well. We have not had a puppy in many many years and they were so good about getting us started with the proper food and shots, etc. This is a good southern hometown experience. You are NOT a number, you are NOT a credit card swipe here as they are local and not corporate! Yes, he is booked at times but I have never called there when they did not put me at ease with what was happening and offering a solution until they are available. We are SUPER particular with our dogs. They are our children. If you are looking for top notch veterinary care, look no further and call them today!

posted: 01/31/2023

Dr. Jones is thorough and cares about my family. I lost my dog a few years ago, and Karen at the front desk, cried with me. That says a lot. Dr. Jones will show you what is going on in an X-ray and tell you what your choices are. Buddy and Simba will not take their medicine orally so the girls usually end up doing the hard part. Poor Buddy has to go in for a monthly allergy shot and he is not cooperative so the techs go to him even if he’s under a chair. Kim and Karen always squeeze him in. A big thank you for all you do.

posted: 07/26/2023

Sadly disappointed over result of miscommunication with doctor, too bad staff was fantastic. We are new to the area. Thought our initial phone calls and the first visit was amazing. Office staff is delightful to work with, techs are great! At second visit front desk and tech were kind. Despite some initial confusion that created frustration for the staff and myself, I thought it was a simple misunderstanding that was no big deal. They were even kind enough to still get us in right away. I thought all was good but once we saw the doctor he was agitated. He check our dog and then made an accusation that was incorrect. It was very upsetting. I truly wish the doctor would have taken a minute and had a more professional approach to this situations. This could have easily been a 5star review and three new pets to their practice. But now I have no interest in taking my pets there. If the doctor can’t take the time to find out all details before jumping to conclusions, I’m not comfortable with his care of my pet.

posted: 09/01/2023

Dr Jones takes the best care of my cavaliers and his team is the sweetest I have ever met. So thankful for all they do at Polo Park.

posted: 05/18/2023